Objectives of the training
The ITIL approach is a selection of best practices in IT service management. The Service Desk is a key function of the ITIL approach because it is the single point of contact with IT for all user requests. The objective of this e-learning is to present the ITIL 4 best practices and the implementation of a Service Center. Service Center.Targeted audience
This e-learning is intended for anyone who wants to adopt ITIL 4: from the IT manager to the technician, through the engineer or the hot liner of a Service Center.Prerequisite
Knowledge of ITIL V3 is a plus. The ITIL V3 reference book is available as a complementary resource.Trainers
Course architecture
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote