Objectives of the training
At the end of this training course, participants will know how to structure a quality policy, analyze discrepancies, and propose effective corrective actions.Targeted audience
Anyone involved in the implementation or auditing of a quality management system.Prerequisite
Basic knowledge of business organization. Basic understanding of project management or management.Trainers
Benefits for Participants
• Understand the principles and challenges of quality management.
• Master ISO standards (ISO 9001, ISO 19011) and their application.
• Know how to plan, conduct, and follow up on a quality audit.
• Identify non-conformities and propose corrective actions.
• Lead a continuous improvement process within an organization.
Course architecture
Quality Fundamentals
Chapter 1: History and Key Concepts
⦁ Quality, compliance, performance
⦁ Process approach
Chapter 2: Standards and Frameworks
⦁ ISO 9001, ISO 19011, EFQM
Workshop: Mapping an Organization's Processes
Quality Management System (QMS)
Chapter 1: Structure of a QMS
⦁ Quality policy, objectives, indicators
Chapter 2: Documentation and traceability
⦁ Quality manual, procedures, records
Chapter 3: Roles and responsibilities
⦁ QMS stakeholders, management involvement
Workshop: Developing a quality plan for a department
Quality audit
Chapter 1: Types of audits
⦁ Internal, external, supplier
Chapter 2: Audit methodology (ISO 19011)
⦁ Planning, implementation, reporting
Chapter 3: Interview and observation techniques
Workshop: Simulation of an internal audit with evaluation grid
Non-conformities and corrective actions
Chapter 1: Identification and classification of deviations
Chapter 2: Cause analysis (methods: Ishikawa, 5 Whys)
Chapter 3: Follow-up of corrective and preventive actions (CAPA)
Workshop: Case study: handling a critical non-compliance
Continuous improvement and quality management
Chapter 1: Quality tools
⦁ PDCA, QQOQCP, Pareto, FMEA
Chapter 2: Indicators and dashboards
Chapter 3: Quality culture and team involvement
Workshop: Implementing a continuous improvement plan
Pedagogical details
Type of training
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote