Objectives of the training
At the end of this training course, participants will know how to structure a quality policy, analyze discrepancies, and propose effective corrective actions.Targeted audience
Anyone involved in the implementation or auditing of a quality management system.Prerequisite
Basic knowledge of business organization. Basic understanding of project management or management.Trainers
Benefits for Participants
• Understand the principles and challenges of quality management.
• Master ISO standards (ISO 9001, ISO 19011) and their application.
• Know how to plan, conduct, and follow up on a quality audit.
• Identify non-conformities and propose corrective actions.
• Lead a continuous improvement process within an organization.
Course architecture
Quality Fundamentals
Chapter 1: History and Key Concepts
⦁ Quality, compliance, performance
⦁ Process approach
Chapter 2: Standards and Frameworks
⦁ ISO 9001, ISO 19011, EFQM
Workshop: Mapping an Organization's Processes
Quality Management System (QMS)
Chapter 1: Structure of a QMS
⦁ Quality policy, objectives, indicators
Chapter 2: Documentation and traceability
⦁ Quality manual, procedures, records
Chapter 3: Roles and responsibilities
⦁ QMS stakeholders, management involvement
Workshop: Developing a quality plan for a department
Quality audit
Chapter 1: Types of audits
⦁ Internal, external, supplier
Chapter 2: Audit methodology (ISO 19011)
⦁ Planning, implementation, reporting
Chapter 3: Interview and observation techniques
Workshop: Simulation of an internal audit with evaluation grid
Non-conformities and corrective actions
Chapter 1: Identification and classification of deviations
Chapter 2: Cause analysis (methods: Ishikawa, 5 Whys)
Chapter 3: Follow-up of corrective and preventive actions (CAPA)
Workshop: Case study: handling a critical non-compliance
Continuous improvement and quality management
Chapter 1: Quality tools
⦁ PDCA, QQOQCP, Pareto, FMEA
Chapter 2: Indicators and dashboards
Chapter 3: Quality culture and team involvement
Workshop: Implementing a continuous improvement plan
Pedagogical details
Type of training
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quotePrivate or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
Request a quote