Implement, audit, and manage an effective quality management system
This training course enables participants to acquire the skills necessary to conduct internal or external quality audits, implement a quality management system (QMS) compliant with ISO standards, and lead continuous improvement initiatives.
The training program is designed for:
- Quality managers and quality engineers
Is it for you ?
Anyone involved in the implementation or auditing of a quality management system.
Prerequisites
Basic knowledge of business organization. Basic understanding of project management or management.
What You'll Walk Away With
- ✓ Build a quality management system aligned with ISO 9001 standards
- ✓ Plan and conduct internal and external audits following ISO 19011 guidelines
- ✓ Identify, analyze, and resolve non-conformities using proven methods (5 Whys, Ishikawa)
- ✓ Apply quality tools to monitor performance (PDCA, Pareto, FMEA, KPIs)
- ✓ Develop and manage a continuous improvement plan with team engagement
Training content
1 History and Key Concepts
- Quality, compliance, performance
- Process approach
2 Standards and Frameworks
- ISO 9001, ISO 19011, EFQM
3 Workshop: Mapping an Organization's Processes
4 Quality Management System (QMS)
- Quality policy, objectives, indicators
5 Documentation and traceability
- Quality manual, procedures, records
6 Roles and responsibilities
- QMS stakeholders, management involvement
7 Workshop: Developing a quality plan for a department
8 Quality audit
- Internal, external, supplier
9 Audit methodology (ISO 19011)
- Planning, implementation, reporting
10 Interview and observation techniques
11 Workshop: Simulation of an internal audit with evaluation grid
12 Non-conformities and corrective actions
- Identification and classification of deviations
- Cause analysis (methods: Ishikawa, 5 Whys)
- Follow-up of corrective and preventive actions (CAPA)
13 Workshop: Case study: handling a critical non-compliance
14 Continuous improvement and quality management
- Quality tools : PDCA, QQOQCP, Pareto, FMEA
- Indicators and dashboards
- Quality culture and team involvement
15 Workshop: Implementing a continuous improvement plan
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
