This training course enables participants to acquire the skills necessary to conduct internal or external quality audits, implement a quality management system (QMS) compliant with ISO standards, and lead continuous improvement initiatives. The training program is designed for: - Quality managers and quality engineers
Objectives
At the end of this training course, participants will know how to structure a quality policy, analyze discrepancies, and propose effective corrective actions.
Is it for you ?
Anyone involved in the implementation or auditing of a quality management system.
Prerequisite
Basic knowledge of business organization. Basic understanding of project management or management.
Your benefits
Content
History and Key Concepts
- Quality, compliance, performance
- Process approach
Standards and Frameworks
- ISO 9001, ISO 19011, EFQM
Workshop: Mapping an Organization's Processes
Quality Management System (QMS)
- Quality policy, objectives, indicators
Documentation and traceability
- Quality manual, procedures, records
Roles and responsibilities
- QMS stakeholders, management involvement
Workshop: Developing a quality plan for a department
See more + / -
Quality audit
- Internal, external, supplier
Audit methodology (ISO 19011)
- Planning, implementation, reporting
Interview and observation techniques
Workshop: Simulation of an internal audit with evaluation grid
Non-conformities and corrective actions
- Identification and classification of deviations
- Cause analysis (methods: Ishikawa, 5 Whys)
- Follow-up of corrective and preventive actions (CAPA)
Workshop: Case study: handling a critical non-compliance
Continuous improvement and quality management
- Quality tools : PDCA, QQOQCP, Pareto, FMEA
- Indicators and dashboards
- Quality culture and team involvement
Workshop: Implementing a continuous improvement plan
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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