Design, implement, and manage an effective quality office to enhance organizational performance and compliance.
This software quality assurance training will help you plan the steps to implement your quality management best practices framework within the company. The approach will allow you to develop a quality program adapted to your reality and to anticipate obstacles, to counter resistance to change and to convince management of the necessity of the measures to take.
Is it for you ?
Managers, team leaders or anyone mandated with implementing a Quality Department.
Prerequisites
Basic knowledge of software quality assurance or completion of Improving the quality of your products (Course AQ101).
Training content
During this training, participants will see how to implement a quality program adapted to their needs, without having to worry about standardization. This training allows to follow the steps to avoid resistance to change. It also provides the means to convince management of the benefits of setting up a quality office.
1 Summary of basic quality concepts
- Definition of quality
- The two essential elements of software quality assurance
- Summary of basic quality controls
- What are the components of a quality program?
- Simplified view of QA on a sprint, iteration, release, phase or project
- The AQL must be a support group in the organization, a facilitator.
- How do you go about achieving software quality assurance?
2 Impacts of implementing a quality program
- What changes need to be made to be successful
- Costs of quality focused on prevention and technical staff
- How to improve quality in the organization with team independence and scaling of quality and testing practices
- Examples of organizational structure
- New vision of quality
- What is the distribution of quality costs over time?
- What are the productivity benefits of quality improvement in the organization?
- Authority of the quality analyst and support of the management.
- Potential integration of quality during the deployment of the quality program
3 How to implement a quality program in 20 steps
- Prepare and plan
- Develop, execute and implement
- Control and verify
- Act, adjust and react.
- 3-phase approach
- Current status
- Setting up the structure
- Optimization and continuous improvement
4 What are the obstacles to implementation?
- Observation and reasons for stagnation
- Categories of obstacles encountered and how to counter them?
- The 5 levels that an organization must go through in establishing its quality assurance and continuous improvement process
- Common mistakes and recommendations
Keep in Mind
This course does not address software testing (see Course TL101), but rather software quality assurance.
📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
