These days, with the digitization of organizations and the acceleration of customer expectations, it's vital to review and evolve our processes. But how do we go about it? At first glance, this task may seem simple, but those who have attempted it know that this is not really the case. There are so many things to take into account, and we need to avoid getting bogged down in the details. This training course provides you with a framework for improving a process, a method for following the right steps, validating the objective pursued and choosing the right tools. All this is achieved by practicing on a typical organizational case study. There's also a demonstration on Visio, so that the work done can be professionally presented.
Objectives
At the end of this training course, the participant will be able to initiate process improvement.
Is it for you ?
Managers, technicians and professionals who want to improve their processes
Prerequisite
No specific prerequisites, but ideally you should have a process to improve in your sector.
Content
The content of this course is designed to help you get started on a process improvement project by making the most of mapping techniques, while avoiding the most common pitfalls. It is divided into three sections:
Step 1 •How to improve a process with mapping
Covering a few essential notions about process improvement projects will ensure that the project gets off to a good start. One of the biggest risks of a process improvement project is investing a lot of effort in finding solutions that won't be implemented. To avoid this waste, we cover :
- What a successful improvement project looks like, and how it leverages mapping.
- What are the different types of improvement projects and when should mapping be used.
- How to differentiate between valuable tasks and assess the improvement potential of a process to be improved:
- How to clarify a process improvement mandate.
- How to choose the right process to map.
- How to define the problem to be solved.
With these solid foundations, you can get started using the mapping tools.
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Step 2 •How to use process mapping
In the second part of the course, participants will learn everything they need to know to map the p rocess they wish to improve:
- What are the different levels of mapping (FIPEC, FFC...) and how to choose the right one for your needs?
- How to get an overview of existing processes and target the process to be improved using the FIPEC (Suppliers, Inputs, Steps, Outputs, Customers) or SIPOC Diagram.
- Tips and best practices for cross-functional flow mapping, the most widely used mapping standard for representing administrative processes (shapes, corridors, rules, etc.).
- How to apply these concepts to a simple, practical case study.
- How to choose the right version of the process to be mapped, and avoid falling into a maze of complexity.
With these notions, participants will feel comfortable mapping a process in their day-to-day work.
Step 3 •How to use Visio to map a process
Participants will become familiar with VISIO's basic mapping functionalities, including :
- How to use existing templates in VISIO to create and modify a cross-functional flow.
- How to lay out a map before printing it.
- How to quickly and automatically create a cross-functional flow map.
Notes
This training course focuses on case studies and experimentation, and covers all aspects of process mapping.
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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