Understand and implement management systems for security, continuity, ITSM, and quality
This training program covers ISO/IEC 27001, ISO 22301, ISO/IEC 20000, and ISO 9001 standards, focusing on their introduction, implementation, monitoring, and certification audit.
Is it for you ?
General Public.
Prerequisites
Have basic knowledge of quality management, information security, business continuity, and IT service management. Previous experience in implementing management systems would be an advantage.
What You'll Walk Away With
- ✓ Understand key requirements and objectives of ISO 27001, 22301, 20000, and 9001 standards
- ✓ Structure the implementation of management systems (ISMS, BCMS, ITSM, quality)
- ✓ Apply continuous improvement principles and prepare for certification audits
- ✓ Identify links between ITIL practices and ISO 20000 for IT service optimization
- ✓ Assess compliance and best practices through practical exercises and quizzes
Training content
1 ISO/IEC 27001
- Introduction to ISO/IEC 27001 and initiation of an ISMS
- Planning the implementation of an ISMS
- Implementation of the ISMS
- Monitoring, continuous improvement, and preparation for the ISMS certification audit
2 ISO 22301
- Introduction to ISO 22301 and initiation of a Business Continuity Management System
- Planning the implementation of a BCMS
- Implementation of the BCMS
- Monitoring, continuous improvement, and preparation for the BCMS certification audit
3 ISO 20000
- Introduction to IT Service Management (ITSM)
- Structure of the ISO/IEC 20000 standard
- Requirements of the ISO/IEC 20000 standard
- Implementation of ISO/IEC 20000
- ISO/IEC 20000 audit and certification
- ITIL practices and their relationship to ISO/IEC 20000
- Support Tools and Technologies for ISO/IEC 20000
4 ISO 9001
- Introduction to Quality Management
- Structure of the ISO 9001 Standard
- Requirements of the ISO 9001 Standard
- Implementation of ISO 9001
- ISO 9001 Audit and Certification
- Tools and Techniques
- Conclusion
- An overview and summary of all the key concepts and best practices found in all ISO standards
- A few multiple-choice questions + answers to ensure proper understanding
- Summary
- Closing of the session
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📌 Practical information
Our training sessions are offered in Montreal or Quebec City, in person or in a virtual classroom. Dates and locations are specified when you select your session below. If you have any questions, check out our FAQ.
