This training program covers ISO/IEC 27001, ISO 22301, ISO/IEC 20000, and ISO 9001 standards, focusing on their introduction, implementation, monitoring, and certification audit.
Objectives
The objective is to understand the principles of ISO/IEC 27001, 22301, 20000, and 9001 standards, learn how to implement compliant management systems, and master the tools and best practices needed to monitor and continuously improve these systems and prepare for certification audits.
Prerequisite
Have basic knowledge of quality management, information security, business continuity, and IT service management. Previous experience in implementing management systems would be an advantage.
Your benefits
Content
ISO/IEC 27001
- Introduction to ISO/IEC 27001 and initiation of an ISMS
- Planning the implementation of an ISMS
- Implementation of the ISMS
- Monitoring, continuous improvement, and preparation for the ISMS certification audit
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ISO 22301
- Introduction to ISO 22301 and initiation of a Business Continuity Management System
- Planning the implementation of a BCMS
- Implementation of the BCMS
- Monitoring, continuous improvement, and preparation for the BCMS certification audit
ISO 20000
- Introduction to IT Service Management (ITSM)
- Structure of the ISO/IEC 20000 standard
- Requirements of the ISO/IEC 20000 standard
- Implementation of ISO/IEC 20000
- ISO/IEC 20000 audit and certification
- ITIL practices and their relationship to ISO/IEC 20000
- Support Tools and Technologies for ISO/IEC 20000
ISO 9001
- Introduction to Quality Management
- Structure of the ISO 9001 Standard
- Requirements of the ISO 9001 Standard
- Implementation of ISO 9001
- ISO 9001 Audit and Certification
- Tools and Techniques
- Conclusion
- An overview and summary of all the key concepts and best practices found in all ISO standards
- A few multiple-choice questions + answers to ensure proper understanding
- Summary
- Closing of the session
💡 Useful information
Our training sessions are offered in Montreal or Quebec City, in person or in virtual format. Dates and locations are provided when you select your session below. If you have any questions regarding registration, schedules, the language of instruction, or cancellation policies, please consult our FAQ .
Trainers
Private or personalized training
Do you have several employees interested in the same training course? Whether in person at your offices or remotely in virtual mode, we offer private training courses tailored to your team's needs. Group rates are available. Contact us for more details or request a quote online.
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