Objectives of the training
The objective is to understand the principles of ISO/IEC 27001, 22301, 20000, and 9001 standards, learn how to implement compliant management systems, and master the tools and best practices needed to monitor and continuously improve these systems and prepare for certification audits.Prerequisite
Have basic knowledge of quality management, information security, business continuity, and IT service management. Previous experience in implementing management systems would be an advantage.Trainers
Course architecture
ISO/IEC 27001
• Introduction to ISO/IEC 27001 and initiation of an ISMS
• Planning the implementation of an ISMS
• Implementation of the ISMS
• Monitoring, continuous improvement, and preparation for the ISMS certification audit
ISO 22301
• Introduction to ISO 22301 and initiation of a Business Continuity Management System
• Planning the implementation of a BCMS
• Implementation of the BCMS
• Monitoring, continuous improvement, and preparation for the BCMS certification audit
ISO 20000
• Introduction to IT Service Management (ITSM)
• Structure of the ISO/IEC 20000 standard
• Requirements of the ISO/IEC 20000 standard
• Implementation of ISO/IEC 20000
• ISO/IEC 20000 audit and certification
• ITIL practices and their relationship to ISO/IEC 20000
• Support Tools and Technologies for ISO/IEC 20000
ISO 9001
• Introduction to Quality Management
• Structure of the ISO 9001 Standard
• Requirements of the ISO 9001 Standard
• Implementation of ISO 9001
• ISO 9001 Audit and Certification
• Tools and Techniques
• Conclusion
• An overview and summary of all the key concepts and best practices found in all ISO standards
• A few multiple-choice questions + answers to ensure proper understanding
• Summary
• Closing of the session
Pedagogical details
Type of training
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote