ObjectivesTo provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.
Targeted audienceStaff members involved in delivering and managing IT services on a daily basis.
PrerequisiteParticipants must have at least three to six-months’ experience working in an IT company.
- Service value and value chain system
- Service frameworks related to IT management
- Service and service management concepts
- Presentation of 18 IT service management practices
- Preparation for the exam
Our learner-centred approach
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."
Training material is only in French.