Objectives of the training
At the end of this course, you'll be able to apply the rules for good e-mail management.Targeted audience
General publicPrerequisite
NoneTrainers
Course architecture
Actions to take to manage e-mail properly
Problems encountered by e-mail users
A good e-mail management process
Its components
Good writing for good communication
Well-structured messages
The content of a well-structured message
The best writing tips and mistakes to avoid
Deactivate alerts to reduce interruptions
Creating e-mail rules to sort incoming e-mails
Linking e-mails to tasks
Create quick actions
Filing and archiving e-mails
Four filing methods
Using an archiving strategy for a folder
Reusing a recent search
Search folders
Customize e-mail folder displays
Advanced search
Refine searches
How to use the A: and CC:
CCI for confidentiality
QuickParts to standardize communications and save time
Creating and using email templates
Pedagogical details
Training architecture
-Theoretical content -Interactive presentations -Demonstration of proposed methods -Guided practical exercises, performed independently on a computer workstation
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote