Objectives of the training
By the end of this course, you'll be able to apply best practices for verbalizing your needs, while maintaining the quality of your relationships with others.Targeted audience
Any audience.Prerequisite
None.Trainers
Course architecture
Participants will take an introspective look at the way they communicate and become aware of different communication styles, so they can better adapt to any situation.
- Self-assessment of my communication skills, by Solange Cormier
- My communication style" test, by Solange Cormier
- How to adapt to different communication styles
- Thomas Gordon's Assertiveness Test
- Understanding assertiveness
Segment 2 - Interpreting situations appropriately
The participant will be able to use the three channels of communication to better interpret messages, as well as the premises for effective communication: suspending judgment, active listening and trust.
- The three channels of communication: words, non-verbal and para-verbal
- Suspending judgment
- Active listening
- Fostering trust
Segment 3 - Choosing civility and kindness
The participant will be able to put in place key gestures to promote civility and kindness in the workplace, thereby improving relationships and communication.
- Describing and understanding good citizenship
- Self-assessment of toxic behavior
- Let's brighten up our communications
- Tips and tricks for managing strong emotions
- How to show empathy
The participant will be able to prepare a communication according to the principles of NVC
- Name observable facts, without judgment
- Name your emotions
- Name your needs
- Make a clear, inviting request to encourage constructive communication
Segment 5 - Experiment with the tools and channels at my disposal
Segment 6 - Synthesize what I've learned and draw up an action plan
The participant will be able to use a powerful tool for synthesizing: the mind map.
- Synthesize learning using a mind map
- Develop an action plan for each theme covered
Pedagogical details
Type of training
Private or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quotePrivate or personalized training
If you have more than 8 people to sign up for a particular course, it can be delivered as a private session right at your offices. Contact us for more details.
Request a quote