ObjectivesTo provide the knowledge and skills required to describe the key activities of the planning, protection and optimization processes within the context of lifecycle services; provide mastery of PPO operations, activities and duties.
Targeted audienceManagers, IT specialists and project managers.
PrerequisiteITIL® 2011 Foundation Certification, ITIL®V3 Foundation Certification, or having passed the V2 to V3 upgrade exam. It is also strongly recommended that participants read the principle ITIL® publications on service lifecycles, and particularly "Service Design" 2011 edition before beginning training for certification.
- Availability management
- Capacity management
- IT service continuity management
- Information security management
- Demand management
- Each discipline will be examined with a focus on the following aspects:
- Goals and objectives of disciplines
- Basic concepts
- Process model and activities
- Values of the process
- Roles and responsibilities
- Key metrics, challenges, critical success factors and risks
- Preparation for the exam
Exam note: Practice exams provided by AXELOS will be distributed to participants in order to help them prepare for the certification exam.
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The training material used is based on the following AXELOS syllabus: The ITIL Intermediate Qualification l Service Design Certificate_v5.5 Live.