Download the PDF version of the IT Service Management Training Path.

IT service management is a practice based on the internationally recognized ITIL® framework, which is aimed at the ongoing improvement of computer services. Any business that adheres to this particular approach has the possibility of updating its practices in terms of operations, maintenance, design and strategy.

Given this, Technologia and its partner, Qualiti7, have always made it their top priority to offer quality training on ITIL® processes. In our ongoing effort to help you acquire the knowledge and skills you need in this area of expertise, we are pleased to provide a variety of IT service management training paths for you to choose from.

Our first option includes training paths aimed at helping you acquire the ITIL® Expert status which, through a common prerequisite and 3 distinct training paths (by specific skill, life cycle or hybrid), allow you to obtain the MALC certification.

Each of these required courses, depending on your chosen training path, also grants you a number of ITIL® credits needed to acquire this status.

Our second option is based on complementary training designed around different defined roles for individuals looking to acquire specific IT service management knowledge and skills rather than looking to acquire their ITIL® Expert status and/or for individuals looking for training that is in keeping with their specific position. Most of these training courses also grant you a number of ITIL® credits.

Click on any training of interest to view the complete course outline and download the PDF version of the IT Service Management Training Path. We also invite you to discover the many other Web development courses offered at Technologia.

You can also find out more about all of our ITIL® training courses



Training ITIL® 2011: Foundation ITIL® with Exam Training ITIL® 2011: Intermediate - Operational Support and Analysis (OSA) Training ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam Training ITIL® 2011: Intermediate - Service Offerings and Agreements (SOA) with Exam Training ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) Training ITIL® 2011 Intermediate – Service Operation (SO) Training ITIL® 2011: Intermediate – Service Transition (ST) Training ITIL® 2011: Intermediate – Service Design (SD) Training ITIL® 2011 Intermediate – Continual Service Improvement (CSI) with Exam Training ITIL® 2011: Intermediate – Service Strategy (SS) Training  ITIL® 2011: Managing Across the Lifecycle (MALC) Training  ITIL® 2011 Intermediate – Continual Service Improvement (CSI) with Exam Training ITIL® 2011: Intermediate - Service Offerings and Agreements (SOA) with Exam Training ITIL® 2011 Intermediate – Service Operation (SO) Training ITIL® 2011: Intermediate – Service Transition (ST) - Lifecycle with Exam Training ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) Training ITIL® 2011: Practitioner Training  ITIL® 2011: Foundation ITIL® with Exam Training ITIL® 2011: Intermediate - Operational Support and Analysis (OSA) Training  ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam Training DevOps Fundamentals Training  DevOps: Practitioner Training ITIL® 2011: Intermediate - Service Offerings and Agreements (SOA) with Exam Training Business Relationship Management Professional - BRMP Training ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) Training ITIL ® 2011: Identity and Access Management (IAM) Training ITIL® 2011: IT Asset Management Training IAITAM Certified Software Asset Manager – CSAM Training ITIL® 2011 Intermediate – Continual Service Improvement (CSI) with Exam Training Introduction to Lean and Continuous Improvement Training ITIL® 2011: Intermediate – Service Transition (ST) Training ITIL® 2011: Intermediate – Service Design (SD)