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TI175

ITIL4® : Foundation Bridge IT Service Management

Upgrade from ITIL® V3 to ITIL® 4

  • Duration 1 day
  • Regular fee 800
  • Preferential fee 700?
  • Locations
  • New course

Accreditation and partner associations

  • Project Management Institute 6 PDU

Objectives

Participants will acquire the knowledge and skills required to: describe the notion of value system, value chain, practices and roles that an IT organization needs to deliver quality IT services to its organization and clients; explain the advantages of an integrated approach to IT service management and take the AXELOS exam with confidence by applying their new-acquired knowledge.

Targeted audience

Personnel involved in delivering and managing IT services already holding an ITIL V3 (2007 or 2011) Foundation Certification.

Prerequisite

ITIL® V3 (2007 or 2011) Foundation Certification.

Training Details

Content

  • 4 dimensions of service management
  • Service value system
  • Service value chain
  • Guiding principles
  • What is news with ITIL® Practices
  • Exam preparation
  • Conclusion

General Note

This course comprises a series of interactive readings supplemented quiz questions resembling exams.

Exam Note

The AXELOS ITIL® 4 exam is included (Voucher).Format: 40 multiple- choice questions. Duration : 60 minutes.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

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