ITIL® 2011 : Practitioner Training - Course

Objectives

This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.

Targeted audience

Personnel affected and involved in the implementation and adoption of good service management practices.

Prerequisite

ITIL® Foundation with certification (course TI111).

Training Details

Content

Review of the dynamics in IT Service Management
Review of ITIL® and IT Service Management
Guiding principles
The CSI (continual service improvement) approach
Measures and metrics
Communication
Organizational change management
Mandatory official reference publication (ITIL® Practitioner Guidance)
ITIL® Practitioner certification exam preparation
Writing the ITIL® Practitioner exam

Exam Note

Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.

Legal Note

“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."