ITIL® 2011: Practitioner

  • Duration 2 days
  • Regular fee 2 000
  • Preferential fee 1 800?
  • Locations


This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.

Targeted audience

Personnel affected and involved in the implementation and adoption of good service management practices.


ITIL® Foundation with certification (course TI111).


  • Review of the dynamics in IT Service Management
  • Review of ITIL® and IT Service Management
  • Guiding principles
  • The CSI (continual service improvement) approach
  • Measures and metrics
  • Communication
  • Organizational change management
  • Mandatory official reference publication (ITIL® Practitioner Guidance)
  • ITIL® Practitioner certification exam preparation
  • Writing the ITIL® Practitioner exam

Exam Note

Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.

Legal Note

ITIL® is a registered trade mark of AXELOS Limited.

Are you interested in this training course ?

Only private sessions of this course are currently available (8 participants minimum).

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