Project Management and Processes
Process Management
TI162
ITIL® 2011: Practitioner
- Duration 2 days
- Regular fee 2 000 $
- Preferential fee 1 800 $ ?
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Locations
- Montreal
- Ottawa
- Quebec City
- Gatineau
Objectives
This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.
Targeted audience
Personnel affected and involved in the implementation and adoption of good service management practices.
Prerequisite
ITIL® Foundation with certification (course TI111).
Content
- Review of the dynamics in IT Service Management
- Review of ITIL® and IT Service Management
- Guiding principles
- The CSI (continual service improvement) approach
- Measures and metrics
- Communication
- Organizational change management
- Mandatory official reference publication (ITIL® Practitioner Guidance)
- ITIL® Practitioner certification exam preparation
- Writing the ITIL® Practitioner exam
Exam Note
Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.
Legal Note
ITIL® is a registered trade mark of AXELOS Limited.
Trainer(s) assigned(s)
Other course(s) in this category
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TI109
Process Management
ITIL® 2011: Foundation without exam
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TI111
Process Management
ITIL® 2011: Foundation ITIL® with Exam