This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.
Personnel affected and involved in the implementation and adoption of good service management practices.
ITIL® Foundation with certification (course TI111).
Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.
ITIL® is a registered trade mark of AXELOS Limited.