ITIL® 2011: Practitioner

  • Duration 2 days
  • Regular fee 2 000
  • Preferential fee 1 800?
  • Locations
    • Montreal
    • Ottawa
    • Quebec City
    • Gatineau


This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.

Targeted audience

Personnel affected and involved in the implementation and adoption of good service management practices.


ITIL® Foundation with certification (course TI111).


  • Review of the dynamics in IT Service Management
  • Review of ITIL® and IT Service Management
  • Guiding principles
  • The CSI (continual service improvement) approach
  • Measures and metrics
  • Communication
  • Organizational change management
  • Mandatory official reference publication (ITIL® Practitioner Guidance)
  • ITIL® Practitioner certification exam preparation
  • Writing the ITIL® Practitioner exam

Exam Note

Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.

Legal Note

ITIL® is a registered trade mark of AXELOS Limited.


*Unless stated otherwise, all sessions are in French.
  • Montreal

    April 8 to April 9 2019 - english version

  • Ottawa

    April 8 to April 9 2019 - english version

  • Montreal

    April 10 to April 11 2019

  • Quebec City

    April 10 to April 11 2019

  • Gatineau

    April 10 to April 11 2019

Trainer(s) assigned(s)

Other course(s) in this category