We move! Starting September 1st, our QUEBEC CITY training center will be located at 5400, des Galeries Blvd, Suite 500, 5th Floor, Québec (Quebec) G2K 2B4
TI162

ITIL® 2011: Practitioner

See the training dates
  • Duration 2 days
  • Regular fee 2 000
  • Preferential fee 1 800?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
    • Ottawa

Objectives

This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.

Targeted audience

Personnel affected and involved in the implementation and adoption of good service management practices.

Prerequisite

ITIL® Foundation with certification (course TI111).

Training Details

Content

  • Review of the dynamics in IT Service Management
  • Review of ITIL® and IT Service Management
  • Guiding principles
  • The CSI (continual service improvement) approach
  • Measures and metrics
  • Communication
  • Organizational change management
  • Mandatory official reference publication (ITIL® Practitioner Guidance)
  • ITIL® Practitioner certification exam preparation
  • Writing the ITIL® Practitioner exam

Exam Note

Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.

Legal Note

“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 14 to November 15 2019

  • Quebec City

    November 14 to November 15 2019

  • Gatineau

    November 14 to November 15 2019

  • Montreal

    January 6 to January 7 2020 - english version

  • Ottawa

    January 6 to January 7 2020 - english version

  • Montreal

    January 8 to January 9 2020

  • Quebec City

    January 8 to January 9 2020

  • Gatineau

    January 8 to January 9 2020

Trainer(s) assigned(s)

Other course(s) in this category