ITIL® 2011: Practitioner

  • Duration 2 DAYS
  • Regular fee 1 995
  • Preferential fee 1 595?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City


This course provides the opportunity to increase knowledge of ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can also obtain their ITIL® Practitioner certification.

Targeted audience

Personnel affected and involved in the implementation and adoption of good service management practices.


ITIL® Foundation with certification (course TI111).


  • Review of the dynamics in IT Service Management
  • Review of ITIL® and IT Service Management
  • Guiding principles
  • The CSI (continual service improvement) approach
  • Measures and metrics
  • Communication
  • Organizational change management
  • Mandatory official reference publication (ITIL® Practitioner Guidance)
  • ITIL® Practitioner certification exam preparation
  • Writing the ITIL® Practitioner exam

Exam Note

Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.

Legal Note

ITIL® is a registered trade mark of AXELOS Limited.


*Unless stated otherwise, all sessions are in French.
  • Gatineau

    April 19 to April 20 2018

  • Montreal

    April 26 to April 27 2018

  • Quebec City

    June 7 to June 8 2018

  • Montreal

    June 14 to June 15 2018

  • Quebec City

    October 22 to October 23 2018

  • Montreal

    October 25 to October 26 2018

Trainer(s) assigned(s)

Other course(s) in this category