ITIL® 2011 : Practitioner

  • Duration 2 days
  • Regular fee 1 995
  • Preferential fee 1 995?
  • Locations
    • Quebec City
    • Montreal
  • New course


This course provides opportunity to increase knowledge on ITIL® , the IT Service Management framework and master the application of its concepts in organizational contexts. Learners can obtain their ITIL® Practitioner certification.

Targeted audience

Personnel affected and involved in the implementation and adoption of service management good practices.


ITIL® Foundation with certification (course TI111).


  • Review of the dynamics in IT Service Management concepts implementation and adoption
  • Reminder on ITIL® and IT Service Management
  • Guiding principles
  • The CSI (continual service improvement) approach
  • Measures and metrics
  • Communication
  • Organizational change management
  • Mandatory official reference publication (ITIL® Practitioner Guidance)
  • ITIL® Practitioner certification exam preparation
  • Writing the ITIL® Practitioner exam

Material Note

The training material, sample exams, delivery of the course and live certification exam will all be in English.

Exam Note

Sample exams published by AXELOS will be provided to participants to help prepare for the writing of the live certification exam.

Legal Note

ITIL® is a registered trade mark of AXELOS Limited.


*Unless stated otherwise, all sessions are in French.
  • Quebec City

    September 19 to September 20 2017

  • Montreal

    October 25 to October 26 2017

Trainer(s) assigned(s)

Other course(s) in this category