ITIL® 2011 : Managing Across the Lifecycle (MALC) Training - Course

Objectives

To provide the knowledge and skills required to obtain the "Managing Across the Lifecycle (MALC)" certificate, which is a qualification in itself, but also represents the last step of the certification process for intermediate ITIL® V3 (service lifecycle or service capability streams) leading to qualification as an ITIL® Expert in Information Technology Service Management (ITSM).

Targeted audience

Anyone who has completed the 4 or 5 intermediate ITIL® courses (service life cycle or service capability streams) and who wishes to be certified as ITIL® Expert.

Prerequisite

At least 17 credits in formal ITIL® courses, whether via the Service Lifecycle Stream or the Service Capability Stream. It is also recommended that candidates read the principal ITIL publications on the service life cycle before beginning certification training. In order to write the certification exam, the candidates must accomplish at least 28 hours of study (training hours, apart from breaks, with an accredited training organization or an accredited online e-learning course, within a training program approved by APMG.

Content

Key concepts of the service life cycle
Involving and communicating with the stakeholders
The objectives, processes, functions and activities of business, management and supervision
Interfaces and interactions among the processes defined in the five basic publications of ITIL®
Service exploitation
Service transition
Service design
Service strategy
Continuous service improvement
Governance and organization
Monitoring and metrics
Implementing and improving the service capabilities in service management
Vocabulary and terminology in the official ITIL® glossary
Preparing for the exam
Certification exam

Material Note

The course material is based on the APMG syllabus: The ITIL Managing Across the Life Cycle Certificate Syllabus v5.2

Exam Note

Practice exams: the practice exams supplied by APMG will be distributed to participants in order to help them prepare for the written certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."