TI135

ITIL® 2011 : Managing Across the Lifecycle (MALC)

  • Duration 5 days
  • Regular fee 3 695
  • Preferential fee 3 195?
  • Locations
    • Montreal
Parcours

Formation path :

IT Service Management Training Paths

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SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to obtain the "Managing Across the Lifecycle (MALC)" certificate, which is a qualification in itself, but also represents the last step of the certification process for intermediate ITIL® V3 (service lifecycle or service capability streams) leading to qualification as an ITIL® Expert in Information Technology Service Management (ITSM).

Targeted audience

Anyone who has completed the 4 or 5 intermediate ITIL® courses (service life cycle or service capability streams) and who wishes to be certified as ITIL® Expert.

Prerequisite

At least 17 credits in formal ITIL® courses, whether via the Service Lifecycle Stream or the Service Capability Stream. It is also recommended that candidates read the principal ITIL publications on the service life cycle before beginning certification training. In order to write the certification exam, the candidates must accomplish at least 28 hours of study (training hours, apart from breaks, with an accredited training organization or an accredited online e-learning course, within a training program approved by APMG.

Content

  • Key concepts of the service life cycle
  • Involving and communicating with the stakeholders
  • The objectives, processes, functions and activities of business, management and supervision
  • Interfaces and interactions among the processes defined in the five basic publications of ITIL®
  • Service exploitation
  • Service transition
  • Service design
  • Service strategy
  • Continuous service improvement
  • Governance and organization
  • Monitoring and metrics
  • Implementing and improving the service capabilities in service management
  • Vocabulary and terminology in the official ITIL® glossary
  • Preparing for the exam
  • Certification exam

Material Note

The course material is based on the APMG syllabus: The ITIL Managing Across the Life Cycle Certificate Syllabus v5.2

Exam Note

Practice exams: the practice exams supplied by APMG will be distributed to participants in order to help them prepare for the written certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    January 30 to February 3 2017

  • Montreal

    June 5 to June 9 2017

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