overall satisfaction for this course?Average calculated from scores obtained from 53 participants who took this course.
To provide the knowledge and skills required to understand the roles of the process owner, the process manager and the service owner, as defined by ITIL®. These roles will be defined with reference to the daily activities of maintenance and continual process improvement.
Anyone responsible for implementing, maintaining or improving one or more of the ITIL® processes, or responsible for service delivery.
ITIL® 2011 Foundation Certification, ITIL®V3 Foundation Certification (Course TI111), or having passed the V2 to V3 upgrade exam.
The course schedule is from 9:00 AM to 5:00 PM. The course is provided by Accredited Training Organisations (ATOs) by APMG International.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."
Very interesting, brings many reflexions.
David D. / Directeur, Gestion des processus TI, Fédération des caisses Desjardins du Québec