TI155

ITIL® 2011: IT Asset Management

  • Duration 1 day
  • Regular fee 495
  • Preferential fee 425?
  • Locations
    • Montreal
Parcours

Formation path :

IT Service Management Training Paths

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SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to understand the challenges of IT asset management and to analyse in detail the key elements to put in place in order to ensure effective and productive management.

Targeted audience

Managers and analysts involved in IT asset management. Maintenance and support personnel will also benefit from the training.

Prerequisite

Basic knowledge of the ITIL® V2 or V3 framework is recommended.

Special Note

The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

Content

  • The key goals and concepts in IT asset management, based on ITIL® 2011
  • Governance issues in asset management
  • Procedures, roles and responsibilities
  • Key performance indicators (KPI)
  • Challenges associated with asset management
  • The CMDB and the DML
  • The product catalog
  • Standardizing product names
  • Managing licenses and ensuring contract compliance
  • Optimizing the use of assets
  • Asset management support tools

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    January 13 2017

  • Montreal

    June 22 2017

Trainer(s) assigned(s)

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