ITIL ® 2011: Identity and Access Management (IAM)

Discover the concepts of IAM.

  • Duration 1 day
  • Regular fee 560
  • Preferential fee 500?
  • Locations


To provide the knowledge and skills required to understand the problems and challenges of IAM and analyze the key elements to implement in order to ensure effective and efficient identity management.

Targeted audience

Personnel responsible for identity management activities.


Basic knowledge of ITIL® V2 or V3 is recommended (TI109) or (TI111).


  • Terminology
  • Objectives and key concepts
  • Governance
  • Challenges of IAM
  • The lifecycle of users
  • IAM processes
  • Procedures, roles and responsibilities
  • Key performance indicators (KPI)
  • Using related technologies
  • Implementing IAM
  • Operations management and maintenance
  • Internal controls and audit
  • Conclusion

Are you interested in this training course ?

Only private sessions of this course are currently available (8 participants minimum).

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