ITIL ® 2011: Identity and Access Management (IAM)

Discover the concepts of IAM.

  • Duration 1 day
  • Regular fee 550
  • Preferential fee 475?
  • Locations
    • Montreal
    • Quebec City


To provide the knowledge and skills required to understand the problems and challenges of IAM, and to analyze the the key elements to put in place in order to ensure effective and efficient identity management.

Targeted audience

Personnel responsible for identity management activities.


Basic knowledge of ITIL® V2 or V3 is recommended (TI109) or (TI111).


  • Terminology
  • Objectives and key concepts
  • Governance
  • Challenges of IAM
  • The life cycle of users
  • IAM processes
  • Procedures, roles and responsibilities
  • Key performance indicators (KPI)
  • Using related technologies
  • Implementing IAM
  • Operations management and maintenance
  • Internal controls and audit
  • Conclusion


*Unless stated otherwise, all sessions are in French.
  • Montreal

    September 22 2017

  • Quebec City

    October 2 2017

Trainer(s) assigned(s)

Other course(s) in this category