ITIL ® 201: Best Practices, Baselines and Standards in IT Management

  • Duration 1 day
  • Regular fee 550
  • Preferential fee 475?
  • Locations
    • Gatineau


To provide the knowledge and skills required to describe the processes, roles and responsibilities required for an IT organization to deliver quality IT services, to identify the basic objectives for each process, to explain the advantages arising from an integrated approach to planning and support for IT services, to confidently master the material covered on the APMG examination and to effectively apply the concepts learned.

Targeted audience

Personnel involved with IT service deliver on a daily basis, as well as those in management or implementation roles. It is preferable that the participants have at least three to six months experience in an IT organization.




  • Differences between best practices, standards and methodologies
  • Industry standards and best practices in IT managements
  • The principal interactions between best practices and standards
  • Overview of additional best practices and standards


*Unless stated otherwise, all sessions are in French.
  • Gatineau

    November 14 2017

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