TI158

ITIL ® 201: Best Practices, Baselines and Standards in IT Management

  • Duration 1 day
  • Regular fee 550
  • Preferential fee 475?
  • Locations
    • Montreal
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to describe the processes, roles and responsibilities required for an IT organization to deliver quality IT services, to identify the basic objectives for each process, to explain the advantages arising from an integrated approach to planning and support for IT services, to confidently master the material covered on the APMG examination and to effectively apply the concepts learned.

Targeted audience

Personnel involved with IT service deliver on a daily basis, as well as those in management or implementation roles. It is preferable that the participants have at least three to six months experience in an IT organization.

Prerequisite

None.

Content

  • Differences between best practices, standards and methodologies
  • Industry standards and best practices in IT managements
  • The principal interactions between best practices and standards
  • Overview of additional best practices and standards

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    February 10 2017

  • Montreal

    June 19 2017

Trainer(s) assigned(s)

Other course(s) in this category