ITIL ® 201: Best Practices, Baselines and Standards in IT Management

  • Duration 1 day
  • Regular fee 0
  • Preferential fee 0?
  • Locations


To provide the knowledge and skills required to describe the processes, roles and responsibilities required for an IT organization to deliver quality IT services, to identify the basic objectives for each process, to explain the advantages arising from an integrated approach to planning and support for IT services, to confidently master the material covered in the APMG examination and effectively apply the concepts learned.

Targeted audience

Personnel involved with IT service delivery on a daily basis as well as those in management or operations roles. Participants should preferably have at least three to six months’ experience in an IT organization.




  • Differences between best practices, standards and methodologies
  • Industry standards and best practices in IT managements
  • The principal interactions between best practices and standards
  • Overview of additional best practices and standards

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Only private sessions of this course are currently available (8 participants minimum).

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