To provide a clear understanding of the ISO/CEI 20000® management framework, the basic concepts, the processes, the advantages and issues related to the implementation of processes based on customer service, and the efficiency of IT service provision and support.
Support department managers and personnel interested in understanding the key concepts of the ISO/IEC 20000 standard in order to efficiently provide services.
Three to six months experience in an IT organization.
The course schedule is from 9:00 AM to 5:00 PM. The course is provided by Accredited Training Organisations (ATOs) andby APMG International.
The course material is in French, except for ISO 20000-2.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."