TI156

ITIL® 2011: Intermediate combined – Service Design (SD) and Continual Service Improvement (CSI)

  • Duration 5 days
  • Regular fee 3 695
  • Preferential fee 3 195?
  • Locations
    • Montreal
SUMMARY
DETAILS

Objectives

To provide the skills and knowledge required to describe the disciplines, processes and objectives, roles and functions related to the implementation and management of IT service design and IT continual service improvement. Participants will be given the opportunity to put ITIL® principles into practice, and will be prepared to put the skills they have acquired to use in order to confidently write both AXELOS exams.

Targeted audience

Managers and personnel involved in implementing IT service design and continual service improvement.

Prerequisite

ITIL® 2011 Foundation Certification (Course TI111), ITIL®V3 Foundation Certification, or having passed the V2 to V3 upgrade exam. It is also strongly recommended that participants read key ITIL publications on service lifecycles, particularly "Service Design" (2011 Edition) and "Continual Service Improvement" (2011 Edition) before taking certification training.

Special Note

The course schedule is from 8:30 AM to 5:00 PM. The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

Content

  • Introduction to service design and continual service improvement
  • Principles of service design and continual service improvement
  • The processes involved in service design as well as those involved in continual improvement of services and activities:
  • Design coordination
  • Service catalog management
  • Service level management
  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Supplier management
  • Methods and techniques for continual service improvement
  • Getting organized for continual service improvement
  • Implementing service design and continual service improvement
  • Each discipline will be examined while concentrating on the following aspects:
  • Goals and objectives of disciplines
  • Basic concepts
  • Process model and activities
  • Values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Challenges, critical success factors and risks
  • Technological considerations
  • Service transition and operation - implementation
  • Challenges, critical success factors and risks
  • Preparation for the exam
  • Service Design and Continual Service Improvements exams

Material Note

The training material is based on the AXELOS syllabus: -The ITIL Intermediate Qualification Service Design Certificate_v5.4 Live -The ITIL Intermediate Qualification Continual Service Improvement Certificate_v5.0 Live This course is given in French by a bilingual trainer using English training material.

Exam Note

Practice exams: practice exams provided by AXELOS will be distributed to participants in order to help them prepare for the certification exams. The certification exams will be given in English.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 6 to March 10 2017

Trainer(s) assigned(s)

Other course(s) in this category