ITIL® 2011: Intermediate – Service Transition (ST) - Lifecycle with Exam Training - Course

Objectives

To provide the knowledge and skills required to describe the disciplines, processes and objectives, roles and functions related to the implementation and management of IT design services. Participants will be given the opportunity to put ITIL® principles into practice, and will be prepared to put the skills they have acquired to use in order to successfully pass the APMG exam.

Targeted audience

Managers and personnel involved in the implementation of any IT service transition process.

Prerequisite

ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.

Special Note

The course schedule is from 8:30 AM to 5:320 PM. The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

Reference book: ITIL® Service Design, 2011 Edition (not included in the price of training)
Maximum class size: 18
Course length: 21 hours + preparation for the exam and final exam
Hours of additional training recommended: 12
Number of ITIL® V3 credits: 3

Content

Introduction to service transition
Principles of service transition
Service transition processes and activities:
Planning for and supporting transition
Change management
Service asset and configuration management
Deployment and implementation management
Validation and service testing
Validation and testing
Change assessment
Knowledge management
Technological considerations
Service transition - implementation
Challenges, critical factors for success, and risks involved
Each discipline will be examined while concentrating on the following aspects:
Goals and objectives of disciplines
Basic concepts
Process model and activities
Values of the process
Roles and responsibilities
Key metrics, critical success factors and risks
Preparation for the exam
Exam

Material Note

The training material used is based on the following APMG syllabus: The ITIL Intermediate Qualification l Service Design Certificate_v5.3 Live. The course is given in French by a bilingual trainer, using English training material.

Exam Note

Exam note: Practice exams provided by APMG will be distributed to participants in order to help them prepare for the certification exam. The exam is in English, as it has not yet been translated by APMG.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

Trainer(s) assigned(s)