To provide the knowledge and skills required to describe the concepts, processes, policies and methods related to IT service operation management. Participants will be given the opportunity to put ITIL® principles into practice, and will be prepared to put the skills they have acquired to use in order to successfully pass the APMG exam.
Managers and personnel involved in implementing IT service operation processes or any of its related disciplines, such as the service center.
ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.
The course schedule is from 8:30 AM to 5:30 PM. The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.
The training material is based on the APMG syllabus: The ITIL Intermediate Qualification l Service Operation Certificate_v5.4 Live.
Practice exams provided by APMG will be distributed to participants in order to help them prepare for the certification exam. The exam is in English, as it has not yet been translated by APMG.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."