We move! Starting September 1st, our QUEBEC CITY training center will be located at 5400, des Galeries Blvd, Suite 500, 5th Floor, Québec (Quebec) G2K 2B4
TI164

ITIL® 2011: Intermediate - Service Offerings and Agreements (SOA) with Exam

84%

overall satisfaction for this course

?Average calculated from scores obtained from 57 participants who took this course.
See the training dates
  • Duration 4.5 days
  • Regular fee 3 100
  • Preferential fee 2 790?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau

Accreditation and partners association

  • Project Management Institute 30 PDU

Objectives

To provide the knowledge and skills required to define the key activities in the process of service offerings and agreements in the context of the life cycle of services, to master the processes.

Targeted audience

Anyone interested in achieving Intermediate ITIL® certification in Service Offerings and Agreements.

Prerequisite

ITIL® V3 Foundation Certification or having passed the upgrade exam from V2 to V3 (Course TI111). It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Design" and "Service Strategy" (2011 editions) before beginning the training for certification.

Training Details

Content

  • Introduction and overview
  • The service portfolio and the management of the service catalog
  • Principles of managing the service portfolio
  • Including the service catalog in the service portfolio
  • Managing service levels
  • Service management processes
  • Managing requests
  • Managing suppliers
  • Financial management
  • The principles of service economy
  • Roles and responsibilities
  • Technologies and implementation
  • Activities and current services
  • Continuous service improvement (CSI)
  • Preparation for the exam
  • Exam

General Note

The course sessions last from 8:30 AM to 5:30 pm.

Material Note

The course material is based on the AXELOS syllabus: ITIL V3 Intermediate Capability SOA Certificate v5.3.

Exam Note

Practice exams: practice exams provided by AXELOS will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."

Customer Testimonials

The trainer makes the material accessible and provides concrete examples.

Eric T. / Superviseur Systèmes Sénior, Mine Raglan

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 4 to November 8 2019

  • Quebec City

    November 4 to November 8 2019

  • Gatineau

    November 4 to November 8 2019

  • Montreal

    March 11 to April 2 2020

  • Quebec City

    March 11 to April 2 2020

  • Gatineau

    March 11 to April 2 2020

Trainer(s) assigned(s)

Other course(s) in this category