overall satisfaction for this course?Average calculated from scores obtained from 57 participants who took this course.
To provide the knowledge and skills required to define the key activities in the process of service offerings and agreements in the context of the life cycle of services, to master the processes.
Anyone interested in achieving Intermediate ITIL® certification in Service Offerings and Agreements.
ITIL® V3 Foundation Certification or having passed the upgrade exam from V2 to V3 (Course TI111). It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Design" and "Service Strategy" (2011 editions) before beginning the training for certification.
The course sessions last from 8:30 AM to 5:30 pm.
The course material is based on the AXELOS syllabus: ITIL V3 Intermediate Capability SOA Certificate v5.3.
Practice exams: practice exams provided by AXELOS will be distributed to participants in order to help them prepare for writing the certification exam.
“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."
The trainer makes the material accessible and provides concrete examples.
Eric T. / Superviseur Systèmes Sénior, Mine Raglan