overall satisfaction for this course?Average calculated from scores obtained from 57 participants who took this course.
To provide the knowledge and skills required to define the key activities in the process of service offerings and agreements in the context of the life cycle of services, to master the processes.
Anyone interested in achieving Intermediate ITIL® certification in Service Offerings and Agreements.
ITIL® V3 Foundation Certification or having passed the upgrade exam from V2 to V3 (Course TI111). It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Design" and "Service Strategy" (2011 editions) before beginning the training for certification.
The trainer makes the material accessible and provides concrete examples.
Eric T. / Superviseur Systèmes Sénior, Mine Raglan
The course sessions last from 8:30 am to 5:30 pm.
The course material is based on the APMG syllabus: ITIL V3 Intermediate Capability SOA Certificate v5.3.
Practice exams: practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.
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