ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam Training - Course

Objectives

To provide the knowledge and skills required to plan the key activities in release, control and validation in the context of service life cycles and to master the operations thanks to the processes, activities and functions of release, control and validation.

Targeted audience

Anyone interested in achieving Intermediate ITIL® certification in Release, Control and Validation.

Prerequisite

ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.

Customer Testimonials

Experienced trainer and appropriate training course content.

McKenzie A. / Coordonnateur Centre de Services TI, Intact Corporation Financière

Content

Change management
Release and Deployment Management
Service Asset and Configuration Management
Service Validation and Testing
Managing service discovery
Request execution
Evaluating services
Each discipline will be covered by focusing on the following points :
Goals and objectives
Basic concepts
The process model and its activities
The values of the process
Roles and responsibilities
Key metrics, challenges, critical success factors and risks
Preparation for the exam
Exam

General Note

The course sessions last from 8:30 AM to 5:30 pm.

Material Note

The course material is based on the APMG syllabus: ITIL V3 Intermediate Qualification Release Control and Validation Certificate v5.4.

Exam Note

Practice exams: practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

Trainer(s) assigned(s)