TI165

ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam

86%

overall satisfaction for this course

?Average calculated from scores obtained from 60 participants who took this course.
  • Duration 4.5 days
  • Regular fee 3 055
  • Preferential fee 2 595?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 30 PDU
Parcours

Formation path :

IT Service Management Training Paths

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SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to plan the key activities in release, control and validation in the context of service life cycles and to master the operations thanks to the processes, activities and functions of release, control and validation.

Targeted audience

Anyone interested in achieving Intermediate ITIL® certification in Release, Control and Validation.

Prerequisite

ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.

Customer Testimonials

Experienced trainer and appropriate training course content.

McKenzie A. / Coordonnateur Centre de Services TI, Intact Corporation Financière

Content

  • Change management
  • Release and Deployment Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Managing service discovery
  • Request execution
  • Evaluating services
  • Each discipline will be covered by focusing on the following points :
  • Goals and objectives
  • Basic concepts
  • The process model and its activities
  • The values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Preparation for the exam
  • Exam

General Note

The course sessions last from 8:30 AM to 5:30 pm.

Material Note

The course material is based on the APMG syllabus: ITIL V3 Intermediate Qualification Release Control and Validation Certificate v5.4.

Exam Note

Practice exams: practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

DATES*

*Unless stated otherwise, all sessions are in French.
  • Gatineau

    February 12 to February 16 2018

  • Montreal

    March 5 to March 9 2018

  • Quebec City

    April 9 to April 13 2018

  • Montreal

    April 30 to May 4 2018

  • Gatineau

    May 14 to May 18 2018

  • Montreal

    July 9 to July 13 2018

  • Quebec City

    July 9 to July 13 2018

Trainer(s) assigned(s)

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