TI165

ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam

86%

overall satisfaction for this course

?Average calculated from scores obtained from 8 participants who took this course.
See the training dates
  • Duration 4.5 days
  • Regular fee 3 100
  • Preferential fee 2 790?
  • Locations
    • Gatineau
    • Quebec City
    • Montreal

Accreditation and partners association

  • Project Management Institute 30 PDU

Objectives

To provide the knowledge and skills required to plan the key activities in release, control and validation in the context of service life cycles and to master the operations thanks to the processes, activities and functions of release, control and validation.

Targeted audience

Anyone interested in achieving Intermediate ITIL® certification in Release, Control and Validation.

Prerequisite

ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.

Special Note

Please note that training courses are non-consecutive days

MONTREAL

March 11 and April 2 2020

  • Day 1 : March 11 / Day 2 : April 2

QUEBEC CITY

March 11 and April 2 2020

  • Day 1 : March 11 / Day 2 : April 2

GATINEAU

March 11 and April 2 2020

  • Day 1 : March 11 / Day 2 : April 2

Training Details

Content

  • Change management
  • Release and Deployment Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Managing service discovery
  • Request execution
  • Evaluating services
  • Each discipline will be covered by focusing on the following points :
  • Goals and objectives
  • Basic concepts
  • The process model and its activities
  • The values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Preparation for the exam
  • Exam

General Note

The course sessions last from 8:30 AM to 5:30 pm.

Material Note

The course material is based on the AXELOS syllabus: ITIL V3 Intermediate Qualification Release Control and Validation Certificate v5.4.

Exam Note

Practice exams: practice exams provided by AXELOS will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."

Customer Testimonials

Experienced trainer and appropriate training course content.

McKenzie A. / Coordonnateur Centre de Services TI, Intact Corporation Financière

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Gatineau

    March 11 to April 2 2020

  • Quebec City

    March 11 to April 2 2020

  • Montreal

    March 11 to April 2 2020

Trainer(s) assigned(s)

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