ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam


overall satisfaction for this course

?Average calculated from scores obtained from 56 participants who took this course.
  • Duration 4 days
  • Regular fee 2 995
  • Preferential fee 2 595?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 30 PDU

Formation path :

IT Service Management Training Paths

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To provide the knowledge and skills required to plan the key activities in release, control and validation in the context of service life cycles and to master the operations thanks to the processes, activities and functions of release, control and validation.

Targeted audience

Anyone interested in achieving Intermediate ITIL® certification in Release, Control and Validation.


ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.

Special Note

The course schedule is from 8:30 AM to 5:30 PM. The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

  • Reference book: "ITIL® Service Transition – 2011 Edition" in english only (not included in the training price)
  • Maximum class size: 18
  • Course length: 32 hours + preparation for the exam and final exam
  • Additional preparation recommended: 12 hours
  • Number of ITIL® V3 credits: 4

Customer Testimonials

Experienced trainer and appropriate training course content.

McKenzie A. / Coordonnateur Centre de Services TI, Intact Corporation Financière


  • Change management
  • Release and Deployment Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Managing service discovery
  • Request execution
  • Evaluating services
  • Each discipline will be covered by focusing on the following points :
  • Goals and objectives
  • Basic concepts
  • The process model and its activities
  • The values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Preparation for the exam
  • Exam

General Note

The course sessions last from 8:30 AM to 5:30 pm.

Material Note

The course material is based on the APMG syllabus: ITIL V3 Intermediate Qualification Release Control and Validation Certificate v5.4

Exam Note

Practice exams: practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."


*Unless stated otherwise, all sessions are in French.
  • Gatineau

    November 14 to November 17 2016

  • Montreal

    January 23 to January 26 2017

  • Quebec City

    February 13 to February 16 2017

  • Gatineau

    March 13 to March 16 2017

  • Montreal

    May 23 to May 26 2017

  • Quebec City

    July 10 to July 13 2017

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