Project Management and Processes
Process Management
ITIL® 2011: Intermediate - Release, Control and Validation (RCV) with Exam
overall satisfaction for this course
?Average calculated from scores obtained from 8 participants who took this course.- Duration 4.5 days
- Regular fee 3 100 $
- Preferential fee 2 790 $ ?
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Locations
- Montreal
- Quebec City
- Gatineau
Accreditation and partners association
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30 PDU
Objectives
To provide the knowledge and skills required to plan the key activities in release, control and validation in the context of service life cycles and to master the operations thanks to the processes, activities and functions of release, control and validation.
Targeted audience
Anyone interested in achieving Intermediate ITIL® certification in Release, Control and Validation.
Prerequisite
ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.
Content
- Change management
- Release and Deployment Management
- Service Asset and Configuration Management
- Service Validation and Testing
- Managing service discovery
- Request execution
- Evaluating services
- Each discipline will be covered by focusing on the following points :
- Goals and objectives
- Basic concepts
- The process model and its activities
- The values of the process
- Roles and responsibilities
- Key metrics, challenges, critical success factors and risks
- Preparation for the exam
- Exam
General Note
The course sessions last from 8:30 AM to 5:30 pm.
Material Note
The course material is based on the AXELOS syllabus: ITIL V3 Intermediate Qualification Release Control and Validation Certificate v5.4.
Exam Note
Practice exams: practice exams provided by AXELOS will be distributed to participants in order to help them prepare for writing the certification exam.
Legal Note
“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."
Customer Testimonials
Experienced trainer and appropriate training course content.
McKenzie A. / Coordonnateur Centre de Services TI, Intact Corporation Financière
Trainer(s) assigned(s)
Other course(s) in this category
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TI109
Process Management
ITIL® 2011: Foundation without exam
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TI111
Process Management
ITIL® 2011: Foundation ITIL® with Exam