ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) - Aptitudes with Exam


overall satisfaction for this course

?Average calculated from scores obtained from 8 participants who took this course.
  • Duration 4 days
  • Regular fee 2 995
  • Preferential fee 2 595?
  • Locations
    • Montreal
    • Gatineau
    • Quebec City

Accreditation and partners association

  • Project Management Institute 32 PDU

Formation path :

IT Service Management Training Paths

View path


To provide the knowledge and skills required to describe the key activities of the planning, protection and optimization processes within the context of lifecycle services; provide mastery of PPO operations, activities and duties.

Targeted audience

Managers, IT specialists and project managers.


ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.

Special Note

The course schedule is from 8:30 AM to 5:30 PM. The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

  • Reference book: ITIL® Service Design, 2011 Edition (not included in the price of training).
  • Maximum class size: 18.
  • Course length: 21 hours + preparation for the exam and final exam
  • Hours of additional training recommended: 12
  • Number of ITIL® V3 credits: 3

Customer Testimonials

Dynamic course and provides good information about the difference between processes and their utility.

Nancy P. / Agente des opérations, Défense nationale et les Forces armées canadiennes


  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Demand management
  • Each discipline will be examined with a focus on the following aspects:
  • Goals and objectives of disciplines
  • Basic concepts
  • Process model and activities
  • Values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Preparation for the exam
  • Exam

Material Note

The training material used is based on the following APMG syllabus: The ITIL Intermediate Qualification l Service Design Certificate_v5.5 Live.

Exam Note

Exam note: Practice exams provided by APMG will be distributed to participants in order to help them prepare for the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."


*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 14 to November 17 2016

  • Gatineau

    November 14 to November 17 2016

  • Montreal

    February 6 to February 9 2017

  • Quebec City

    February 27 to March 2 2017

  • Gatineau

    April 3 to April 6 2017

  • Montreal

    May 1 to May 4 2017

  • Quebec City

    June 5 to June 8 2017

Trainer(s) assigned(s)

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