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TI166

ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) - Aptitudes with Exam

83%

overall satisfaction for this course

?Average calculated from scores obtained from 11 participants who took this course.
See the training dates
  • Duration 4.5 days
  • Regular fee 3 100
  • Preferential fee 2 790?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau

Accreditation and partners association

  • Project Management Institute 30 PDU

Objectives

To provide the knowledge and skills required to describe the key activities of the planning, protection and optimization processes within the context of lifecycle services; provide mastery of PPO operations, activities and duties.

Targeted audience

Managers, IT specialists and project managers.

Prerequisite

ITIL® 2011 Foundation Certification, ITIL®V3 Foundation Certification, or having passed the V2 to V3 upgrade exam. It is also strongly recommended that participants read the principle ITIL® publications on service lifecycles, and particularly "Service Design" 2011 edition before beginning training for certification.

Training Details

Content

  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Demand management
  • Each discipline will be examined with a focus on the following aspects:
  • Goals and objectives of disciplines
  • Basic concepts
  • Process model and activities
  • Values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Preparation for the exam
  • Exam

Material Note

The training material used is based on the following AXELOS syllabus: The ITIL Intermediate Qualification l Service Design Certificate_v5.5 Live.

Exam Note

Exam note: Practice exams provided by AXELOS will be distributed to participants in order to help them prepare for the certification exam.

Legal Note

“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."

Customer Testimonials

Dynamic course and provides good information about the difference between processes and their utility.

Nancy P. / Agente des opérations, Défense nationale

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 4 to November 8 2019

  • Quebec City

    November 4 to November 8 2019

  • Gatineau

    November 4 to November 8 2019

  • Gatineau

    March 11 to April 2 2020

  • Montreal

    March 11 to April 2 2020

  • Quebec City

    March 11 to April 2 2020

Trainer(s) assigned(s)

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