overall satisfaction for this course?Average calculated from scores obtained from 11 participants who took this course.
To provide the knowledge and skills required to describe the key activities of the planning, protection and optimization processes within the context of lifecycle services; provide mastery of PPO operations, activities and duties.
Managers, IT specialists and project managers.
ITIL® 2011 Foundation Certification, ITIL®V3 Foundation Certification, or having passed the V2 to V3 upgrade exam. It is also strongly recommended that participants read the principle ITIL® publications on service lifecycles, and particularly "Service Design" 2011 edition before beginning training for certification.
Dynamic course and provides good information about the difference between processes and their utility.
Nancy P. / Agente des opérations, Défense nationale
The training material used is based on the following APMG syllabus: The ITIL Intermediate Qualification l Service Design Certificate_v5.5 Live.
Exam note: Practice exams provided by APMG will be distributed to participants in order to help them prepare for the certification exam.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."