ITIL® 2011: Intermediate – Planning, Protection and Optimization (PPO) - Aptitudes with Exam


overall satisfaction for this course

?Average calculated from scores obtained from 11 participants who took this course.
  • Duration 4.5 days
  • Regular fee 3 100
  • Preferential fee 2 790?
  • Locations

Accreditation and partners association

  • Project Management Institute 30 PDU


To provide the knowledge and skills required to describe the key activities of the planning, protection and optimization processes within the context of lifecycle services; provide mastery of PPO operations, activities and duties.

Targeted audience

Managers, IT specialists and project managers.


ITIL® 2011 Foundation Certification, ITIL®V3 Foundation Certification, or having passed the V2 to V3 upgrade exam. It is also strongly recommended that participants read the principle ITIL® publications on service lifecycles, and particularly "Service Design" 2011 edition before beginning training for certification.

Customer Testimonials

Dynamic course and provides good information about the difference between processes and their utility.

Nancy P. / Agente des opérations, Défense nationale


  • Availability management
  • Capacity management
  • IT service continuity management
  • Information security management
  • Demand management
  • Each discipline will be examined with a focus on the following aspects:
  • Goals and objectives of disciplines
  • Basic concepts
  • Process model and activities
  • Values of the process
  • Roles and responsibilities
  • Key metrics, challenges, critical success factors and risks
  • Preparation for the exam
  • Exam

Material Note

The training material used is based on the following APMG syllabus: The ITIL Intermediate Qualification l Service Design Certificate_v5.5 Live.

Exam Note

Exam note: Practice exams provided by APMG will be distributed to participants in order to help them prepare for the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

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Only private sessions of this course are currently available (8 participants minimum).

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