To provide the knowledge and skills required to describe the concepts, processes, policies and methods related to continual service improvement of IT services. Participants will be given the opportunity to put ITIL® principles into practice, and will be prepared to put the skills they have acquired to use in order to successfully pass the APMG exam.
Managers and personnel involved in the implementation of continual service improvement. The process and service owners will learn about their roles and influence on the organization.
ITIL® 2011 Foundation Certification or ITIL®V3 Foundation Certification (Course TI111) or having passed the upgrade exam from V2 to V3. It is also strongly recommended that candidates read the principal ITIL publications on the life cycle of services, and particularly "Service Transition" (2011 edition) before beginning the training for certification.
The course schedule is from 8:30 AM to 5:30 PM. The course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.
The course material is based on the APMG syllabus: The ITIL Intermediate Qualification Continual Service Improvement Certificate_v5.5 Live. Practice exams supplied by APMG will be distributed to participants in order to help them prepare for the certification examination. The course will be given in French by a bilingual instructor with material in English.
The certification exam has not yet been translated by APMG and will be in English.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."