TI175

IT Service Management - ITIL® 4 Foundation Bridging

Upgrade from ITIL® V3 to ITIL® 4

See the training dates
  • Duration 1 DAY
  • Regular fee 800
  • Preferential fee 700?
  • Locations
    • Boisbriand
    • Montreal
    • Sherbrooke
    • Ottawa
    • Quebec City
    • Saguenay
  • New course

Objectives

Participants will acquire the knowledge and skills required to: describe the notion of value system, value chain, practices and roles that an IT organization needs to deliver quality IT services to its organization and clients; explain the advantages of an integrated approach to IT service management and take the AXELOS exam with confidence by applying their new-acquired knowledge.

Targeted audience

Personnel involved in delivering and managing IT services already holding an ITIL V3 (2007 or 2011) Foundation Certification.

Prerequisite

ITIL® V3 (2007 or 2011) Foundation Certification.

Training Details

Content

  • 4 dimensions of service management
  • Service value system
  • Service value chain
  • Guiding principles
  • What is news with ITIL® Practices
  • Exam preparation
  • Conclusion

General Note

This course comprises a series of interactive readings supplemented quiz questions resembling exams.

Exam Note

The AXELOS ITIL® 4 exam is included (Voucher).Format: 40 multiple- choice questions. Duration : 60 minutes.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Boisbriand

    January 14 2020

  • Montreal

    January 14 2020

  • Sherbrooke

    January 14 2020

  • Ottawa

    January 21 2020 - English version

  • Montreal

    January 21 2020 - English version

  • Quebec City

    January 28 2020

  • Saguenay

    January 28 2020

  • Sherbrooke

    March 3 2020

  • Montreal

    March 3 2020

  • Boisbriand

    March 3 2020

  • Montreal

    March 5 2020 - English version

  • Ottawa

    March 5 2020 - English version

  • Quebec City

    March 12 2020

  • Saguenay

    March 12 2020

  • Montreal

    May 14 2020

  • Sherbrooke

    May 14 2020

  • Boisbriand

    May 14 2020

  • Montreal

    May 22 2020 - English version

  • Ottawa

    May 22 2020 - English version

  • Quebec City

    June 2 2020

  • Saguenay

    June 2 2020

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