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TI173

ITIL4 ® : Management of IT Services - ITIL®4 Foundation without exam

  • Duration 3 days
  • Regular fee 1 450
  • Preferential fee 1 230?
  • Locations
    • Boisbriand
    • Montreal
    • Quebec City
    • Gatineau
    • Saguenay
    • Ottawa

Accreditation and partners association

  • Project Management Institute 20 PDU

Objectives

To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.

Targeted audience

Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.

Prerequisite

None.

Training Details

Content

  • Service value and value chain system
  • Service frameworks related to IT management
  • Service and service management concepts
  • Presentation of 18 IT service management practices

Exam Note

The official AXELOS Foundation ITIL4® exam is included (40 multiple-choice questions in 60 minutes). It is recommended that training be taken with a certified organization using certified material.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

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