TI173

ITIL4 ® : Management of IT Services - ITIL®4 Foundation without exam

  • Duration 3 days
  • Regular fee 1 450
  • Preferential fee 1 230?
  • Locations
    • Quebec City
    • Gatineau
    • Montreal
    • Ottawa
  • New course
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.

Targeted audience

Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.

Prerequisite

None.

Content

  • Service value and value chain system
  • Service frameworks related to IT management
  • Service and service management concepts
  • Presentation of 18 IT service management practices

Exam Note

The official AXELOS Foundation ITIL4® exam is included (40 multiple-choice questions in 60 minutes). It is recommended that training be taken with a certified organization using certified material.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

DATES*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    June 5 to June 7 2019

  • Gatineau

    June 5 to June 7 2019

  • Montreal

    June 5 to June 7 2019

  • Ottawa

    July 3 to July 5 2019 - English version

  • Montreal

    July 3 to July 5 2019 - English version

  • Montreal

    September 18 to September 20 2019

  • Gatineau

    September 18 to September 20 2019

  • Quebec City

    September 18 to September 20 2019

  • Montreal

    November 18 to November 20 2019 - English version

  • Ottawa

    November 18 to November 20 2019 - English version

  • Montreal

    December 4 to December 6 2019

  • Quebec City

    December 4 to December 6 2019

  • Gatineau

    December 4 to December 6 2019

Trainer(s) assigned(s)

Other course(s) in this category