To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.
Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.
The course material is English.
The official AXELOS Foundation ITIL4® exam is included (40 multiple-choice questions in 60 minutes). It is recommended that training be taken with a certified organization using certified material.
The certification exam is completed in electronic format following the training seminar. Participants will receive a voucher (valid for 12 months) that is to be used in order to write the exam.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."