TI174

ITIL4 ® : Management of IT Services - ITIL®4 Foundation with exam

  • Duration 3 days
  • Regular fee 1 850
  • Preferential fee 1 570?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
    • Ottawa
  • New course
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.

Targeted audience

Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.

Content

  • Service value and value chain system
  • Service frameworks related to IT management
  • Service and service management concepts
  • Presentation of 18 IT service management practices
  • Preparation for the exam
  • Exam

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    June 5 to June 7 2019

  • Quebec City

    June 5 to June 7 2019

  • Gatineau

    June 5 to June 7 2019

  • Montreal

    July 3 to July 5 2019 - English version

  • Ottawa

    July 3 to July 5 2019 - English version

  • Gatineau

    September 18 to September 20 2019

  • Quebec City

    September 18 to September 20 2019

  • Montreal

    September 18 to September 20 2019

  • Ottawa

    November 18 to November 20 2019 - English version

  • Montreal

    November 18 to November 20 2019 - English version

  • Quebec City

    December 4 to December 6 2019

  • Gatineau

    December 4 to December 6 2019

  • Montreal

    December 4 to December 6 2019

Trainer(s) assigned(s)

Other course(s) in this category