TI176

ITIL4 ® : Management of IT Services - ITIL®4 Foundation with exam

See the training dates
  • Duration 2 days
  • Regular fee 1 575
  • Preferential fee 1 425?
  • Locations
    • Virtual Classroom

Accreditation and partner associations

  • Project Management Institute 20 PDU

Objectives

To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.

Targeted audience

Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.

Prerequisite

None.

Training Details

Content

  • Service value and value chain system
  • Service frameworks related to IT management
  • Service and service management concepts
  • Presentation of 18 IT service management practices
  • Preparation for the exam
  • Exam

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Virtual Classroom

    April 16 to April 17 2020 - from 8:30 AM to 5 PM

  • Virtual Classroom

    April 29 to April 30 2020 - from 8:30 AM to 5 PM

  • Virtual Classroom

    May 4 to May 5 2020 - English version - from 8:30 AM to 5 PM

Trainer(s) assigned(s)

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