TI170

ITIL4 ® : Management of IT Services - ITIL®4 Foundation with exam

  • Duration 2 days
  • Regular fee 1 750
  • Preferential fee 1 450?
  • Locations
    • Montreal
    • Ottawa
  • New course
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.

Targeted audience

Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.

Content

  • Service value and value chain system
  • Service frameworks related to IT management
  • Service and service management concepts
  • Presentation of 18 IT service management practices
  • Preparation for the exam

Material Note

The course material is English.

Exam Note

The official AXELOS Foundation ITIL4® exam is included (40 multiple-choice questions in 60 minutes). It is recommended that training be taken with a certified organization using certified material.
The certification exam is completed in electronic format following the training seminar. Participants will receive a voucher (valid for 12 months) that is to be used in order to write the exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 28 to March 29 2019 - French version - CONFIRMED

  • Montreal

    June 6 to June 7 2019 - English version

  • Ottawa

    June 6 to June 7 2019 - English version

  • Ottawa

    September 19 to September 20 2019 - English version

  • Montreal

    September 19 to September 20 2019 - English version

  • Ottawa

    December 5 to December 6 2019 - English version

  • Montreal

    December 5 to December 6 2019 - English version

Trainer(s) assigned(s)

Other course(s) in this category