TI174

ITIL4 ® : Management of IT Services - ITIL®4 Foundation with exam

See the training dates
  • Duration 3 days
  • Regular fee 1 850
  • Preferential fee 1 570?
  • Locations
    • Quebec City
    • Gatineau
    • Montreal
    • Ottawa

Accreditation and partners association

  • Project Management Institute 20 PDU

Objectives

To provide the knowledge and skills required to describe the notion of value system, value chain, the practices and roles that an IT organization needs in order to provide quality IT services within its company and to its clients.

Targeted audience

Staff members involved in delivering and managing IT services on a daily basis. Participants must have at least three to six-months’ experience working in an IT company.

Prerequisite

None.

Training Details

Content

  • Service value and value chain system
  • Service frameworks related to IT management
  • Service and service management concepts
  • Presentation of 18 IT service management practices
  • Preparation for the exam
  • Exam

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation."

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    September 18 to September 20 2019

  • Gatineau

    September 18 to September 20 2019

  • Montreal

    September 18 to September 20 2019

  • Ottawa

    November 18 to November 20 2019 - English version

  • Montreal

    November 18 to November 20 2019 - English version

  • Montreal

    December 4 to December 6 2019

  • Quebec City

    December 4 to December 6 2019

  • Gatineau

    December 4 to December 6 2019

  • Gatineau

    January 8 to January 10 2020

  • Quebec City

    January 8 to January 10 2020

  • Montreal

    January 8 to January 10 2020

  • Quebec City

    February 17 to February 19 2020

  • Gatineau

    February 17 to February 19 2020

  • Montreal

    February 17 to February 19 2020

  • Montreal

    March 16 to March 18 2020 - english version

  • Ottawa

    March 16 to March 18 2020 - english version

  • Montreal

    March 23 to March 25 2020

  • Quebec City

    March 23 to March 25 2020

  • Gatineau

    March 23 to March 25 2020

  • Gatineau

    April 29 to May 1 2020

  • Quebec City

    April 29 to May 1 2020

  • Montreal

    April 29 to May 1 2020

  • Montreal

    May 4 to May 6 2020 - english version

  • Ottawa

    May 4 to May 6 2020 - english version

  • Montreal

    June 8 to June 10 2020

  • Quebec City

    June 8 to June 10 2020

  • Gatineau

    June 8 to June 10 2020

  • Montreal

    June 17 to June 19 2020 - english version

  • Ottawa

    June 17 to June 19 2020 - english version

Trainer(s) assigned(s)

Other course(s) in this category