TI159

ITIL ® 2011: POLESTAR Simulations for IT Service Management (ITSM)

Learn how ITIL® applies to your daily tasks.

  • Duration 1 day
  • Regular fee 650
  • Preferential fee 550?
  • Locations
    • Montreal
SUMMARY
DETAILS

Objectives

The service management simulation provides fast-paced scenarios of the challenges faced by organizations and encourages the establishment of partnerships between the IT and business departments. The simulations offer exciting and realistic scenarios in which participants can join together and experiment with service management.

Targeted audience

Anyone involved in IT service provision or support.

Prerequisite

None.

Content

  • Interactive simulation scenarios on IT service management, based on business organization and roles
  • Overview of service management concepts during the simulations: design, transition, operation and continuous improvement of services

Legal Note

ITIL®: ITIL® is a trademark of AXELOS Limited; IT Infrastructure Library®: IT Infrastructure Library® is a trademark of AXELOS Limited.

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 30 2017

  • Montreal

    June 27 2017

Trainer(s) assigned(s)

Other course(s) in this category