ITIL ® 2011: POLESTAR Simulations for IT Service Management (ITSM)

Learn how ITIL® applies to your daily tasks.

  • Duration 1 day
  • Regular fee 0
  • Preferential fee 0?
  • Locations


The service management simulation provides fast-paced scenarios of the challenges faced by organizations and encourages the establishment of partnerships between the IT and business departments. The simulations offer exciting and realistic scenarios in which participants can join together and experiment with service management.

Targeted audience

Anyone involved in IT service provision or support.




  • Interactive simulation scenarios on IT service management based on business organizations and roles
  • Overview of service management concepts during the simulations: design, transition, operation and continual improvement of services

Legal Note

ITIL®: ITIL® is a trademark of AXELOS Limited; IT Infrastructure Library®: IT Infrastructure Library® is a trademark of AXELOS Limited.

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Only private sessions of this course are currently available (8 participants minimum).

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