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TI159

ITIL ® 2011: POLESTAR Simulations for IT Service Management (ITSM)

Learn how ITIL® applies to your daily tasks.

  • Duration 1 day
  • Regular fee 0
  • Preferential fee 0?
  • Locations

Objectives

The service management simulation provides fast-paced scenarios of the challenges faced by organizations and encourages the establishment of partnerships between the IT and business departments. The simulations offer exciting and realistic scenarios in which participants can join together and experiment with service management.

Targeted audience

Anyone involved in IT service provision or support.

Prerequisite

None.

Training Details

Content

  • Interactive simulation scenarios on IT service management based on business organizations and roles
  • Overview of service management concepts during the simulations: design, transition, operation and continual improvement of services

Legal Note

“ITIL® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved.” “IT Infrastructure Library ® is a registered trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved” "The Swirl logo™ is a trademark of AXELOS Limited used with the permission of AXELOS Limited. All rights reserved..” "AXELOS is a trademark of AXELOS Limited used with the permission of AXESLOS Limited. All rights reserved. "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."

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Only private sessions of this course are currently available (8 participants minimum).

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