Project Management and Processes

Process Management

TI109

ITIL® 2011: Foundation without exam

86%

overall satisfaction for this course

?Average calculated from scores obtained from 232 participants who took this course.

Duration 3 days
Regular fee 1 450 $
Preferential fee 1 230 $ ?
Locations
- Montreal
- Gatineau
- Ottawa
- Quebec City
Top pick

Accreditation and partners association

20 PDU

SUMMARY

DETAILS

Objectives

To provide the knowledge and skills required to master the processes, techniques and issues related to the life cycle of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.

Targeted audience

Managers, IT specialists and project managers.

Prerequisite

None.

Special Note

The training sessions last from 8:30 AM to 5:00 PM (days 2 and 3). This course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

Reference book: "Official Introduction to ITIL — The Life Cycle of Services", by OGC
Maximum class size: 20
Course length: 20 hours

Customer Testimonials

Very complete and fulfill needs.

Jean-François C. / Gestionnaire, Infrastructure et Intégration, Brault & Martineau inc.

Content

Introduction to IT service management and best practices
The life cycle of IT services
Planning for IT service improvement based on a proven reference model
Roles and responsibilities in the management of IT services
A complete and standardized vocabulary for describing IT service management
The realignment of the enterprise according to a perspective based on services
The objectives of the 25 processes and functions described in the framework of ITIL® 2011

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation"