TI109

ITIL® 2011: Foundation

86%

overall satisfaction for this course

?Average calculated from scores obtained from 196 participants who took this course.
  • Duration 3 days
  • Regular fee 1 450
  • Preferential fee 1 230?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City
  • Top pick

Accreditation and partners association

  • Project Management Institute 20 PDU
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to master the processes, techniques and issues related to the life cycle of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.

Targeted audience

Managers, IT specialists and project managers.

Prerequisite

None.

Special Note

The training sessions last from 8:30 AM to 5:00 PM (days 2 and 3). This course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

  • Reference book: "Official Introduction to ITIL — The Life Cycle of Services", by OGC
  • Maximum class size: 20
  • Course length: 20 hours

Customer Testimonials

In direct connection with the reality of IT and the management of services.

Pierre G. / Conseiller informatique, Hydro-Québec

Content

  • Introduction to IT service management and best practices
  • The life cycle of IT services
  • Planning for IT service improvement based on a proven reference model
  • Roles and responsibilities in the management of IT services
  • A complete and standardized vocabulary for describing IT service management
  • The realignment of the enterprise according to a perspective based on services
  • The objectives of the 25 processes and functions described in the framework of ITIL® 2011

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation"

DATES*

*Unless stated otherwise, all sessions are in French.
  • Gatineau

    September 12 to September 14 2017

  • Montreal

    September 18 to September 20 2017

  • Quebec City

    September 25 to September 27 2017

  • Montreal

    October 18 to October 20 2017 - English version

  • Montreal

    November 20 to November 22 2017

  • Quebec City

    November 27 to November 29 2017

  • Montreal

    January 15 to January 17 2018

  • Quebec City

    January 29 to January 31 2018

  • Montreal

    January 29 to January 31 2018 - English version

  • Gatineau

    February 5 to February 7 2018

  • Montreal

    March 19 to March 21 2018

  • Quebec City

    March 19 to March 21 2018

  • Montreal

    April 23 to April 25 2018 - English version

  • Quebec City

    June 4 to June 6 2018

  • Montreal

    June 11 to June 13 2018

  • Gatineau

    June 11 to June 13 2018

Trainer(s) assigned(s)

Other course(s) in this category