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TI109

ITIL® 2011: Foundation without exam

87%

overall satisfaction for this course

?Average calculated from scores obtained from 232 participants who took this course.
  • Duration 3 days
  • Regular fee 1 450
  • Preferential fee 1 230?
  • Locations
  • Top pick

Accreditation and partners association

  • Project Management Institute 20 PDU

Objectives

To provide the knowledge and skills required to master the processes, techniques and issues related to the life cycle of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.

Targeted audience

Managers, IT specialists and project managers.

Prerequisite

None.

Special Note

The training sessions last from 8:30 AM to 5:00 PM (days 2 and 3). This course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

  • Reference book: "Official Introduction to ITIL — The Life Cycle of Services", by OGC
  • Maximum class size: 20
  • Course length: 20 hours

Training Details

Content

  • Introduction to IT service management and best practices
  • The life cycle of IT services
  • Planning for IT service improvement based on a proven reference model
  • Roles and responsibilities in the management of IT services
  • A complete and standardized vocabulary for describing IT service management
  • The realignment of the enterprise according to a perspective based on services
  • The objectives of the 26 processes and functions described in the framework of ITIL® 2011

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."

Customer Testimonials

Very complete and fulfill needs.

Jean-François C. / Gestionnaire, Infrastructure et Intégration, Brault & Martineau inc.

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