ITIL® 2011: Foundation without exam Training - Course

Objectives

To provide the knowledge and skills required to master the processes, techniques and issues related to the life cycle of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.

Targeted audience

Managers, IT specialists and project managers.

Prerequisite

None.

Special Note

The training sessions last from 8:30 AM to 5:00 PM (days 2 and 3). This course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.

Reference book: "Official Introduction to ITIL — The Life Cycle of Services", by OGC
Maximum class size: 20
Course length: 20 hours

Training Details

Content

Introduction to IT service management and best practices
The life cycle of IT services
Planning for IT service improvement based on a proven reference model
Roles and responsibilities in the management of IT services
A complete and standardized vocabulary for describing IT service management
The realignment of the enterprise according to a perspective based on services
The objectives of the 26 processes and functions described in the framework of ITIL® 2011

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a Training Organization certified by PeopleCert."