Project Management and Processes
Process Management
ITIL® 2011: Foundation
overall satisfaction for this course
?Average calculated from scores obtained from 196 participants who took this course.- Duration 3 days
- Regular fee 1 450 $
- Preferential fee 1 230 $ ?
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Locations
- Montreal
- Quebec City
- Gatineau
- Top pick
Accreditation and partners association
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20 PDU
Objectives
To provide the knowledge and skills required to master the processes, techniques and issues related to the life cycle of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.
Targeted audience
Managers, IT specialists and project managers.
Prerequisite
None.
Special Note
The training sessions last from 8:30 AM to 5:00 PM (days 2 and 3). This course is provided by Qualiti7, Accredited Training Organisations (ATOs) by APMG International.
- Reference book: "Official Introduction to ITIL — The Life Cycle of Services", by OGC
- Maximum class size: 20
- Course length: 20 hours
Customer Testimonials
In direct connection with the reality of IT and the management of services.
Pierre G. / Conseiller informatique, Hydro-Québec
Content
- Introduction to IT service management and best practices
- The life cycle of IT services
- Planning for IT service improvement based on a proven reference model
- Roles and responsibilities in the management of IT services
- A complete and standardized vocabulary for describing IT service management
- The realignment of the enterprise according to a perspective based on services
- The objectives of the 25 processes and functions described in the framework of ITIL® 2011
Legal Note
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation"
Trainer(s) assigned(s)
Other course(s) in this category
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TI111
Process Management
ITIL® 2011: Foundation ITIL® with Exam