ITIL® 2011: Foundation ITIL® with Exam


overall satisfaction for this course

?Average calculated from scores obtained from 1128 participants who took this course.
  • Duration 3 days
  • Regular fee 1 750
  • Preferential fee 1 500?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City
  • Top pick

Accreditation and partners association

  • Project Management Institute 20 PDU

Formation path :

IT Service Management Training Paths

View path


To provide the knowledge and skills required to master the processes, techniques and issues related to the provision and support of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.

Targeted audience

Anyone involved in the planning, delivery and support of IT services.



Special Note

The training sessions last from 8:30 AM to 5:00 pm.

  • Reference book: "Official Introduction to ITIL® — The Life Cycle of Services", by OGC
  • Maximum class size: 20
  • Course length: 18 hours + preparation for the exam and final exam
  • Number of ITIL® 2011 credits: This course, with successful completion of the exam, is worth 2 ITIL® 2011 credits

Customer Testimonials

Very topical, applicable content that can be implemented/used at all maturity levels of an organization.

Jean-Marc B. / Conseiller en gestion, -


  • Introduction to IT service management and best practices
  • The life cycle of IT services
  • Planning for IT service improvement based on a proven reference model
  • Roles and responsibilities in the management of IT services
  • A complete and standardized vocabulary for describing IT service management
  • The realignment of the enterprise according to a perspective based on services
  • The objectives of the 25 processes and functions described in the framework of ITIL® 2011
  • Preparation for the exam
  • Exam

Material Note

The training material is based on the APMG syllabus: ITIL® V3 Foundation Certificate Syllabus v5.5.

Exam Note

Practice exams: practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation"


*Unless stated otherwise, all sessions are in French.
  • Gatineau

    September 12 to September 14 2017

  • Montreal

    September 18 to September 20 2017

  • Quebec City

    September 25 to September 27 2017

  • Montreal

    October 18 to October 20 2017 - English version

  • Montreal

    November 20 to November 22 2017

  • Quebec City

    November 27 to November 29 2017

Trainer(s) assigned(s)

Other course(s) in this category