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ITIL® 2011: Foundation ITIL® with Exam


overall satisfaction for this course

?Average calculated from scores obtained from 1525 participants who took this course.
See the training dates
  • Duration 3 days
  • Regular fee 1 850
  • Preferential fee 1 570?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
  • Top pick

Accreditation and partners association

  • Project Management Institute 20 PDU


To provide the knowledge and skills required to master the processes, techniques and issues related to the provision and support of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.

Targeted audience

Managers, IT specialists and project managers.



Special Note

The training sessions last from 8:30 AM to 5:00 pm.

  • Reference book: "Official Introduction to ITIL® — The Life Cycle of Services", by OGC
  • Maximum class size: 20
  • Course length: 18 hours + preparation for the exam and final exam
  • Number of ITIL® 2011 credits: This course, with successful completion of the exam, is worth 2 ITIL® 2011 credits

Training Details


  • Introduction to IT service management and best practices
  • The life cycle of IT services
  • Planning for IT service improvement based on a proven reference model
  • Roles and responsibilities in the management of IT services
  • A complete and standardized vocabulary for describing IT service management
  • The realignment of the enterprise according to a perspective based on services
  • The objectives of the 26 processes and functions described in the framework of ITIL® 2011
  • Exam preparation
  • Exam

Material Note

The training material is based on the APMG syllabus: ITIL® V3 Foundation Certificate Syllabus v5.5.

Exam Note

Practice exams: Practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.

Legal Note

“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a Training Organisation certified by PeopleCert."

Customer Testimonials

Well-structured and appropriate teaching methods to get prepared for the exam.

François L. / Directeur adjoint de la micro-informatique, Collège Ahuntsic

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 20 to November 22 2019

  • Quebec City

    November 20 to November 22 2019

  • Gatineau

    November 20 to November 22 2019

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