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To provide the knowledge and skills required to master the processes, techniques and issues related to the provision and support of IT services defined in ITIL®, and to prepare for the international ITIL® 2011 Foundation certification.
Anyone involved in the planning, delivery and support of IT services.
The training sessions last from 8:30 AM to 5:00 pm.
Very topical, applicable content that can be implemented/used at all maturity levels of an organization.
Jean-Marc B. / Conseiller en gestion, -
The training material is based on the APMG syllabus: ITIL® V3 Foundation Certificate Syllabus v5.5.
Practice exams: practice exams provided by APMG will be distributed to participants in order to help them prepare for writing the certification exam.
“ITIL® is a registered trade mark of AXELOS Limited.” “IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.” "The Swirl logo™ is a trade mark of AXELOS Limited.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation." "The Swirl logo™ is a trade mark of the Cabinet Office.” "Accredited ITIL® training is provided by Qualiti7 International, a LCS Accredited Training Organisation"