Windows 7 technical support agents and technicians


overall satisfaction for this course

?Average calculated from scores obtained from 590 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 750?
  • Locations
    • Montreal
    • Quebec City
  • Laboratory


To provide the knowledge required for supporting systems under Windows 7 in a business environment.

Targeted audience

Those with technical duties.


Experience with Windows user interface. Knowledge of networks and Windows domains.

Customer Testimonials

This course allows me to better control occurring problems with Windows 7.

Serge C. / Informaticien principal, Travaux publics et Services gouvernementaux Canada


  • Windows 7 presentation
  • Windows 7 installation
  • TCP/IP network configuration and diagnosis
  • Wireless network connection management
  • Printer management and diagnosis
  • Diagnosis of material problems
  • Diagnosis of application problems
  • Application compatibility (XP-Mode)
  • Windows 7 security and protection – firewall – UAC
  • Identification of domain parameters (GPO/GPP, sharing, NTFS security)
  • Diagnosis of performance problems
  • Windows 7 troubleshooting and repair tools
  • Windows optimization tools

Material Note

USB key.

Exam Note

This course partially prepares you for the Microsoft 70-685 certification examination.


*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 13 to March 14 2017

  • Quebec City

    May 23 to May 24 2017

Trainer(s) assigned(s)