Windows 7 technical support agents and technicians


overall satisfaction for this course

?Average calculated from scores obtained from 590 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 750?
  • Locations
    • Montreal
    • Quebec City
  • Laboratory


To provide the knowledge required for supporting systems under Windows 7 in a business environment.

Targeted audience

Those with technical duties.


Experience with Windows user interface. Knowledge of networks and Windows domains.

Customer Testimonials

Trainer who is answering all questions and who owns the material. High-performance equipment.

Ginette C. / Conseillère en soutien technique et administratif sénior, APCHQ inc.


  • Windows 7 presentation
  • Windows 7 installation
  • TCP/IP network configuration and diagnosis
  • Wireless network connection management
  • Printer management and diagnosis
  • Diagnosis of material problems
  • Diagnosis of application problems
  • Application compatibility (XP-Mode)
  • Windows 7 security and protection – firewall – UAC
  • Identification of domain parameters (GPO/GPP, sharing, NTFS security)
  • Diagnosis of performance problems
  • Windows 7 troubleshooting and repair tools
  • Windows optimization tools

Material Note

USB key.

Exam Note

This course partially prepares you for the Microsoft 70-685 certification examination.


*Unless stated otherwise, all sessions are in French.
  • Montreal

    September 7 to September 8 2017

  • Quebec City

    October 16 to October 17 2017

Trainer(s) assigned(s)