MS342

Windows 7 technical support agents and technicians

91%

overall satisfaction for this course

?Average calculated from scores obtained from 590 participants who took this course.
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 795?
  • Locations
    • Montreal
    • Quebec City
  • Laboratory
    course
SUMMARY
DETAILS

Objectives

To provide the knowledge required for supporting systems under Windows 7 in a business environment.

Targeted audience

Those with technical duties.

Prerequisite

Experience with Windows user interface. Knowledge of networks and Windows domains.

Customer Testimonials

Updated topic. Live presentation.

Louis B. / Analyste - Contrôle Qualité, Groupe Technologies Desjardins

Content

  • Windows 7 presentation
  • Windows 7 installation
  • TCP/IP network configuration and diagnosis
  • Wireless network connection management
  • Printer management and diagnosis
  • Diagnosis of material problems
  • Diagnosis of application problems
  • Application compatibility (XP-Mode)
  • Windows 7 security and protection – firewall – UAC
  • Identification of domain parameters (GPO/GPP, sharing, NTFS security)
  • Diagnosis of performance problems
  • Windows 7 troubleshooting and repair tools
  • Windows optimization tools

Material Note

USB key.

Exam Note

This course partially prepares you for the Microsoft 70-685 certification examination.

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    September 7 to September 8 2017

  • Quebec City

    October 16 to October 17 2017

Trainer(s) assigned(s)