MS353

Windows 10 for Technical Support Personnel

91%

overall satisfaction for this course

?Average calculated from scores obtained from 66 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 750?
  • Locations
    • Quebec City
    • Montreal
  • Laboratory
    course
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to support Windows 10 systems in an enterprise environment.

Targeted audience

Level 1 and 2 system administrators and support personnel requiring operating systems knowledge.

Prerequisite

Experience with the Windows user interface. Familiarity with networking and Windows domains.

Customer Testimonials

Very satisfied, because the trainer was able to help me solve a problem out of context.

Annie J. / Technicienne en support informatique, Groupe Somavrac

Content

  • Introduction to Windows 10
  • Installing Windows 10
  • The new "Start" menu
  • Applications and virtual offices
  • Customization and "Task View"
  • Configuring and trouble-shooting TCP/IP networks
  • Managing wireless network connections
  • Managing and trouble-shooting printers
  • Diagnosing hardware problems
  • Diagnosing application problems
  • Windows 10 security, firewalls, UAC
  • Migrating user profiles
  • Diagnosing performance problems
  • Windows 10 tools for trouble-shooting and repair
  • Backup, restore and instant restore
  • Tools for optimizing Windows

General Note

This course partially prepares you for the Microsoft 70-697 certification examination.

DATES*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    January 16 to January 17 2017

  • Montreal

    January 23 to January 24 2017

  • Montreal

    March 20 to March 21 2017

  • Quebec City

    April 18 to April 19 2017

  • Montreal

    May 15 to May 16 2017

Trainer(s) assigned(s)