We move! Starting September 1st, our QUEBEC CITY training center will be located at 5400, des Galeries Blvd, Suite 500, 5th Floor, Québec (Quebec) G2K 2B4
MS353

Windows 10 for Technical Support Personnel

90%

overall satisfaction for this course

?Average calculated from scores obtained from 363 participants who took this course.
See the training dates
  • Duration 2 days
  • Regular fee 955
  • Preferential fee 860?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
  • Laboratory
    course

Objectives

To provide the knowledge and skills required to support Windows 10 systems in an enterprise environment.

Targeted audience

Level 1 and 2 system administrators and support personnel requiring operating systems knowledge.

Prerequisite

Experience with the Windows user interface. Familiarity with networking and Windows domains.

Training Details

Content

  • Introduction to Windows 10
  • The new Start menu
  • Applications and virtual offices
  • Customization and Task View
  • Configuring and trouble-shooting TCP/IP networks
  • Managing wireless network connections
  • Managing and trouble-shooting printers
  • Diagnosing hardware problems
  • Diagnosing application problems
  • Windows 10 security, firewalls, UAC
  • Migrating user profiles
  • Concepts related to GPO and GPP
  • Diagnosing performance problems
  • Windows 10 tools for trouble-shooting and repair
  • Backup, restore and instant restore
  • Tools for optimizing Windows

General Note

This course partially prepares you for the Microsoft 70-697 certification exam.

Customer Testimonials

Interesting approach and really professional trainer.

Guillaume P. / Technicien principal, Optimum Informatique inc.

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    October 28 to October 29 2019 - CONFIRMED

  • Montreal

    December 2 to December 3 2019

  • Montreal

    January 13 to January 14 2020

  • Quebec City

    January 15 to January 16 2020

  • Montreal

    March 2 to March 3 2020

  • Quebec City

    March 16 to March 17 2020

  • Gatineau

    May 19 to May 20 2020

  • Montreal

    June 1 to June 2 2020

Trainer(s) assigned(s)