Windows 10 for Technical Support Personnel


overall satisfaction for this course

?Average calculated from scores obtained from 363 participants who took this course.
See the training dates
  • Duration 2 days
  • Regular fee 955
  • Preferential fee 860?
  • Locations
    • Virtual Classroom
  • Laboratory


To provide the knowledge and skills required to support Windows 10 systems in an enterprise environment.

Targeted audience

Level 1 and 2 system administrators and support personnel requiring operating systems knowledge.


Experience with the Windows user interface. Familiarity with networking and Windows domains.

Training Details


  • Introduction to Windows 10
  • The new Start menu
  • Applications and virtual offices
  • Customization and Task View
  • Configuring and trouble-shooting TCP/IP networks
  • Managing wireless network connections
  • Managing and trouble-shooting printers
  • Diagnosing hardware problems
  • Diagnosing application problems
  • Windows 10 security, firewalls, UAC
  • Migrating user profiles
  • Concepts related to GPO and GPP
  • Diagnosing performance problems
  • Windows 10 tools for trouble-shooting and repair
  • Backup, restore and instant restore
  • Tools for optimizing Windows

General Note

This course partially prepares you for the Microsoft 70-697 certification exam.

Customer Testimonials

Interesting approach and really professional trainer.

Guillaume P. / Technicien principal, Optimum Informatique inc.

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Virtual Classroom

    September 21 to September 22 2020

Trainer(s) assigned(s)