Windows 10 for Technical Support Personnel


overall satisfaction for this course

?Average calculated from scores obtained from 192 participants who took this course.
  • Duration 2 DAYS
  • Regular fee 945
  • Preferential fee 795?
  • Locations
    • Montreal
  • Laboratory


To provide the knowledge and skills required to support Windows 10 systems in an enterprise environment.

Targeted audience

Level 1 system administrators and support personnel requiring operating systems knowledge.


Experience with the Windows user interface. Familiarity with networking and Windows domains.

Customer Testimonials

The in-depth approach and experience presented in this document provides a good understanding.

Martin L. / Responsable TI, TornaTech


  • Introduction to Windows 10
  • Installing Windows 10
  • The new Start menu
  • Applications and virtual offices
  • Customization and Task View
  • Configuring and trouble-shooting TCP/IP networks
  • Managing wireless network connections
  • Managing and trouble-shooting printers
  • Diagnosing hardware problems
  • Diagnosing application problems
  • Windows 10 security, firewalls, UAC
  • Migrating user profiles
  • Diagnosing performance problems
  • Windows 10 tools for trouble-shooting and repair
  • Backup, restore and instant restore
  • Tools for optimizing Windows

General Note

This course partially prepares you for the Microsoft 70-697 certification exam.


*Unless stated otherwise, all sessions are in French.
  • Montreal

    October 1 to October 2 2018

Trainer(s) assigned(s)