Windows 10 for Technical Support Personnel


overall satisfaction for this course

?Average calculated from scores obtained from 66 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 750?
  • Locations
    • Montreal
  • Laboratory


To provide the knowledge and skills required to support Windows 10 systems in an enterprise environment.

Targeted audience

Level 1 and 2 system administrators and support personnel requiring operating systems knowledge.


Experience with the Windows user interface. Familiarity with networking and Windows domains.

Customer Testimonials

Very satisfied, because the trainer was able to help me solve a problem out of context.

Annie J. / Technicienne en support informatique, Groupe Somavrac


  • Introduction to Windows 10
  • Installing Windows 10
  • The new "Start" menu
  • Applications and virtual offices
  • Customization and "Task View"
  • Configuring and trouble-shooting TCP/IP networks
  • Managing wireless network connections
  • Managing and trouble-shooting printers
  • Diagnosing hardware problems
  • Diagnosing application problems
  • Windows 10 security, firewalls, UAC
  • Migrating user profiles
  • Diagnosing performance problems
  • Windows 10 tools for trouble-shooting and repair
  • Backup, restore and instant restore
  • Tools for optimizing Windows

General Note

This course partially prepares you for the Microsoft 70-697 certification examination.


*Unless stated otherwise, all sessions are in French.
  • Montreal

    September 18 to September 19 2017

  • Montreal

    November 6 to November 7 2017

Trainer(s) assigned(s)