VE104

Customer-Focused Sales Techniques

Make call centers and other internal services more effective in terms of sales.

100%

overall satisfaction for this course

?Average calculated from scores obtained from 3 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 750?
  • Locations
    • Gatineau
    • Quebec City
    • Montreal
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to communicate with customers and establish a climate of confidence in order to assess their needs and direct them to the appropriate products and services.

Targeted audience

Telephone sales and customer support personnel.

Prerequisite

None.

Customer Testimonials

Well-structured and clear theory as well as more practice to assimilate it. The two days went by very fast!

Lucie J. / Stratège en expérience utilisateur, Fédération des Caisses Desjardins du Québec

Content

  • Introduction
  • The importance of training for customer satisfaction and profitability
  • The three steps that lead to customer purchases
  • The ADAPT sales process
  • Actively engaging customers while assessing their needs
  • Directing a customer towards solutions
  • Discovering unspoken or unconscious needs
  • Offering customers specific and customized solutions
  • Making the sale: concluding, handling objections, negotiating

DATES*

*Unless stated otherwise, all sessions are in French.
  • Gatineau

    June 5 to June 6 2017

  • Quebec City

    June 21 to June 22 2017

  • Montreal

    June 26 to June 27 2017

Trainer(s) assigned(s)

Other course(s) in this category