overall satisfaction for this course?Average calculated from scores obtained from 3 participants who took this course.
To provide the knowledge and skills required to communicate with customers and establish a climate of confidence in order to assess their needs and direct them to the appropriate products and services.
Telephone sales and customer support personnel.
Well-structured and clear theory as well as more practice to assimilate it. The two days went by very fast!
Lucie J. / Stratège en expérience utilisateur, Fédération des Caisses Desjardins du Québec