overall satisfaction for this course?Average calculated from scores obtained from 904 participants who took this course.
To provide the knowledge and skills required to use proven techniques and strategies to obtain a resolution satisfactory for the two parties and to re-establish a trusting relationship.
Customer service personnel, whether for internal or external customers.
The course shows a different approach of the human factor, a lot of tricks to defuse difficult situations.
Josée L. / Planificatrice des échéanciers client, Marmen Inc.