overall satisfaction for this course?Average calculated from scores obtained from 904 participants who took this course.
To provide the knowledge and skills required to use proven techniques and strategies to obtain a resolution satisfactory for the two parties and to re-establish a trusting relationship.
Customer service personnel, whether for internal or external customers.
Very practical! I have learned many tricks that will improve our customer service and our complaints management.
Alexandre C. / Conseiller en ressources humaines, Excel Personnel inc.