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overall satisfaction for this course?Average calculated from scores obtained from 1093 participants who took this course.
To provide the knowledge and skills required to use proven techniques and strategies to obtain a resolution that is satisfactory for both parties and helps re-establish a trusting relationship.
Customer service personnel, whether for internal or external customers.
Good and concrete examples from everyday life in the office.
Sophie B. / Contrôleur, ATR Associées du Québec