CH131

Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.

93%

overall satisfaction for this course

?Average calculated from scores obtained from 403 participants who took this course.
  • Duration 2 days
  • Regular fee 925
  • Preferential fee 795?
  • Locations
    • Quebec City
    • Montreal

Accreditation and partners association

  • Project Management Institute 12 PDU
Parcours

Formation path :

The Essentials in Human Capital Training Paths

View path
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.

Prerequisite

None.

Customer Testimonials

Very relevant and adapted to reality. Excellent presentation of the course.

Jean-François B. / Assistant Directeur d'usine, Unifix Inc.

Content

  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to keep your calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams

DATES*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    May 25 to May 26 2017

  • Montreal

    June 20 to June 21 2017

  • Montreal

    November 13 to November 14 2017 - english version

  • Quebec City

    December 13 to December 14 2017

  • Montreal

    December 18 to December 19 2017

Trainer(s) assigned(s)

Other course(s) in this category