CH131

Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.

93%

overall satisfaction for this course

?Average calculated from scores obtained from 403 participants who took this course.
  • Duration 2 days
  • Regular fee 925
  • Preferential fee 795?
  • Locations
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU
Parcours

Formation path :

The Essentials in Human Capital Training Paths

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SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.

Prerequisite

None.

Customer Testimonials

Essential to personal and professional development. Additional content and references that are going to be useful.

Christine C. / Chef de projet, Mouvement Desjardins

Content

  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to keep your calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 22 to March 23 2017 - englsih version

  • Quebec City

    May 25 to May 26 2017

  • Montreal

    June 20 to June 21 2017

Trainer(s) assigned(s)

Other course(s) in this category