Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.


overall satisfaction for this course

?Average calculated from scores obtained from 448 participants who took this course.
  • Duration 2 days
  • Regular fee 935
  • Preferential fee 795?
  • Locations
    • Montreal
    • Gatineau
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path


To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.



Customer Testimonials

The content is relevant and the exercises make it easy to understand.

Christian A. / Directeur, Environnement de travail, Caisse de dépôt et placement du Québec


  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to remain calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams


*Unless stated otherwise, all sessions are in French.
  • Montreal

    December 18 to December 19 2017

  • Montreal

    March 22 to March 23 2018

  • Montreal

    April 11 to April 12 2018 - English version

  • Gatineau

    May 28 to May 29 2018

  • Quebec City

    May 28 to May 29 2018

  • Montreal

    July 11 to July 12 2018

Trainer(s) assigned(s)

Other course(s) in this category