Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.

Save 100$ off if you register for the session from November 9th to 10th in Montreal

overall satisfaction for this course

?Average calculated from scores obtained from 403 participants who took this course.
  • Duration 2 days
  • Regular fee 925
  • Preferential fee 795?
  • Locations
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path


To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.



Customer Testimonials

Essential to personal and professional development. Additional content and references that are going to be useful.

Christine C. / Chef de projet, Mouvement Desjardins


  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to keep your calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams


*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 9 to November 10 2016

  • Quebec City

    December 19 to December 20 2016

  • Montreal

    February 15 to February 16 2017

  • Montreal

    March 22 to March 23 2017 - englsih version

  • Quebec City

    May 25 to May 26 2017

  • Montreal

    June 20 to June 21 2017

Trainer(s) assigned(s)

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