Managing Difficult Personalities

From conflict to commitment.


overall satisfaction for this course

?Average calculated from scores obtained from 978 participants who took this course.
  • Duration 2 days
  • Regular fee 935
  • Preferential fee 795?
  • Locations
    • Montreal
    • Gatineau
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path


To provide the knowledge and skills required to recognize and analyze the behaviour of people with difficult personalities and adapt both management and incentive methods in order to obtain a win-win solution and introduce positive changes.

Targeted audience

Anyone who needs to supervise staff members.



Special Note

Customer Testimonials

Essential to become a good communicator and above all, a good manager.

Jasmyn L. / Ingénieur électrique, Mine Raglan


  • Difficult personalities or conflicts: similarities and differences, and the associated costs
  • Before labelling people, recognize the cycle of behaviour
  • Six problem personality types: bully, victim, saviour, saboteur, the silent type and the know-it-all
  • Characteristics, behaviours and reactions to watch for
  • Actions to take, and actions to avoid
  • Managing one's own emotions
  • Catastrophic scenarios to avoid: the role of one's own beliefs and how they can affect judgement
  • Performance strategies and action plans
  • Job interviews: how to detect at-risk personalities
  • Knowledge of self and others: how to analyze different behavioural patterns and adjust to them
  • Verbal communication: strategies and techniques for conveying a clear and precise message that is understood by all
  • Non-verbal communication: inconsistencies between what one thinks and what one says
  • When enough is enough: disciplinary measures, action plans and dismissals
  • Practical advice
  • The legal framework: Commission des normes du travail, and psychological harassment
  • Tool kit


*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 12 to March 13 2018

  • Gatineau

    April 10 to April 11 2018

  • Quebec City

    April 23 to April 24 2018

  • Montreal

    June 14 to June 15 2018

  • Montreal

    October 22 to October 23 2018

  • Quebec City

    November 12 to November 13 2018

  • Gatineau

    December 3 to December 4 2018

  • Montreal

    December 12 to December 13 2018

Trainer(s) assigned(s)

Other course(s) in this category