CH110

Managing Difficult Personalities

From conflict to commitment.

96%

overall satisfaction for this course

?Average calculated from scores obtained from 920 participants who took this course.
  • Duration 2 days
  • Regular fee 925
  • Preferential fee 795?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU
Parcours

Formation path :

The Essentials in Human Capital Training Paths

View path
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to recognize and analyze the behaviour of people with difficult personalities and adapt both the management and incentive methods in order to obtain a win-win solution and introduce positive changes.

Targeted audience

Anyone who needs to supervise staff members.

Prerequisite

None.

Special Note

Customer Testimonials

Every team leader and managers should take this course in order to better manage their staff.

Christiane B. / Adjointe aux services comptables, Commission de la fonction publique du Canada

Content

  • Difficult personalities or conflicts: similarities and differences, and the associated costs
  • Before labelling people, recognize the cycle of behaviour
  • Six problem personality types: tough guy, victim, saviour, saboteur, the silent type and the know-it-all
  • Characteristics, behaviours and reactions to watch for
  • Actions to take, and actions to avoid
  • Managing one's own emotions
  • Catastrophic scenarios to avoid: the role of one's own beliefs and how they can affect judgement
  • Performance strategies and action plans
  • Job interviews: how to detect at- risk personalities
  • Knowledge of self and others: how to analyze different behavioural patterns and adjust to them
  • Verbal communication: strategies and techniques for conveying a clear and precise message that is understood by all
  • Non-verbal communication: inconsistencies between what one thinks and what one says
  • When enough is enough: disciplinary measures, action plans and dismissals
  • Practical advice
  • The legal framework: Commission des normes du travail, and psychological harassment
  • Tool kit

DATES*

*Unless stated otherwise, all sessions are in French.
  • Gatineau

    October 18 to October 19 2017

  • Montreal

    October 23 to October 24 2017

  • Quebec City

    December 5 to December 6 2017

  • Montreal

    December 18 to December 19 2017

Trainer(s) assigned(s)

Other course(s) in this category