Content

• The role that emotional intelligence (EI) plays in one’s personal and organizational success
• Awareness and transformation of certain programmed behavioural patterns that can negatively impact one’s ability to communicate, stay in control, manage change and create harmonious and productive relationships
• How emotions affect one’s intellectual function as well as one’s ability to concentrate, resolve problems, make decisions and improve work performance
• Identifying and clarifying factors that foster motivation, including personal values, beliefs, optimism, the ability to deal with adversity and differences of opinion
• Identifying conditions required for success so that participants can have more influence when dealing with different personality types, different contexts and different situations in both their personal and professional lives
• Mastering proven communication techniques in order to better understand others and establish good interpersonal relationships—mastering verbal and body language, the ability to listen, openness, etc.
• How to develop a personal plan of action