Communicating Effectively in Any Situation

Communicate to be understood!


overall satisfaction for this course

?Average calculated from scores obtained from 1373 participants who took this course.
  • Duration 2 days
  • Regular fee 925
  • Preferential fee 795?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
  • Top pick

Accreditation and partners association

  • Project Management Institute 12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path


To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.



Customer Testimonials

This course allows to acquire practical and easy tools!

Martine B. / Conseillère mise en exploitation, Hydro-Québec


  • The benefits of communication
  • The various components of communication
  • Defining your communication style
  • The role perception plays in communication
  • Practicing active listening
  • Filters that hinder communication
  • Words with impact
  • Body language and its influence
  • How to plan for better communication
  • How to make requests, provide feedback and receive feedback
  • Questions you should ask, and those you need to avoid
  • The importance of silence
  • Respecting distances
  • Communication techniques for different situations: conflicts, bad news, phone calls, etc.
  • Learning how to say no tactfully and without hesitation
  • Creating the right environment for easy communication


*Unless stated otherwise, all sessions are in French.
  • Montreal

    March 27 to March 28 2017

  • Quebec City

    May 8 to May 9 2017

  • Gatineau

    May 29 to May 30 2017

  • Montreal

    June 5 to June 6 2017

Trainer(s) assigned(s)

Other course(s) in this category