Content

• The benefits of communication
• The various components of communication
• Defining your communication style
• The role perception plays in communication
• Practicing active listening
• Filters that hinder communication
• Words with impact
• Body language and its influence
• How to plan for better communication
• How to make requests, provide feedback and receive feedback
• Questions you should ask, and those you need to avoid
• The importance of silence
• Respecting distances
• Communication techniques for different situations: conflicts, bad news, phone calls, etc.
• Learning how to say no tactfully and without hesitation
• Creating the right environment for easy communication