Human Capital and Management

Communication and Writing Skills

CH154

Communicating Effectively in Any Situation

Communicate to be understood!

94%

overall satisfaction for this course

?Average calculated from scores obtained from 1614 participants who took this course.

Duration 2 days
Regular fee 935 $
Preferential fee 795 $ ?
Locations
- Montreal
- Quebec City
- Gatineau
Top pick

Accreditation and partners association

12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path

SUMMARY

DETAILS

Objectives

To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.

Prerequisite

None.

Special Note

Customer Testimonials

Very relevant, dynamic and rewarding. Wow! Beautiful tools to help with our releases everyday.

Valérie V., Sobeys Québec Inc.

Content

The benefits of communication
The various components of communication
Defining your communication style
The role perception plays in communication
Practicing active listening
Filters that hinder communication
Words with impact
Body language and its influence
How to plan for better communication
How to make requests, provide feedback and receive feedback
Questions you should ask, and those you need to avoid
The importance of silence
Respecting distances
Communication techniques for different situations: conflicts, bad news, phone calls, etc.
Learning how to say no tactfully and without hesitation
Creating the right environment for easy communication