Communicating Effectively in Any Situation

Communicate to be understood!


overall satisfaction for this course

?Average calculated from scores obtained from 1373 participants who took this course.
  • Duration 2 days
  • Regular fee 925
  • Preferential fee 795?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
  • Top pick

Accreditation and partners association

  • Project Management Institute 12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path


To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.



Special Note

Customer Testimonials

Good mix of theorical material and tricks that we can apply in our lives.

Stéphanie I. / Directrice de comptes, Banque de développement du Canada


  • The benefits of communication
  • The various components of communication
  • Defining your communication style
  • The role perception plays in communication
  • Practicing active listening
  • Filters that hinder communication
  • Words with impact
  • Body language and its influence
  • How to plan for better communication
  • How to make requests, provide feedback and receive feedback
  • Questions you should ask, and those you need to avoid
  • The importance of silence
  • Respecting distances
  • Communication techniques for different situations: conflicts, bad news, phone calls, etc.
  • Learning how to say no tactfully and without hesitation
  • Creating the right environment for easy communication


*Unless stated otherwise, all sessions are in French.
  • Montreal

    October 2 to October 3 2017

  • Quebec City

    October 16 to October 17 2017

  • Gatineau

    November 1 to November 2 2017

  • Montreal

    November 20 to November 21 2017

Trainer(s) assigned(s)

Other course(s) in this category