CH154

Communicating Effectively in Any Situation

Communicate to be understood!

94%

overall satisfaction for this course

?Average calculated from scores obtained from 1614 participants who took this course.
  • Duration 2 days
  • Regular fee 935
  • Preferential fee 795?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
  • Top pick

Accreditation and partners association

  • Project Management Institute 12 PDU
Parcours

Formation path :

The Essentials in Human Capital Training Paths

View path
SUMMARY
DETAILS

Objectives

To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.

Prerequisite

None.

Special Note

Customer Testimonials

Very relevant, dynamic and rewarding. Wow! Beautiful tools to help with our releases everyday.

Valérie V., Sobeys Québec Inc.

Content

  • The benefits of communication
  • The various components of communication
  • Defining your communication style
  • The role perception plays in communication
  • Practicing active listening
  • Filters that hinder communication
  • Words with impact
  • Body language and its influence
  • How to plan for better communication
  • How to make requests, provide feedback and receive feedback
  • Questions you should ask, and those you need to avoid
  • The importance of silence
  • Respecting distances
  • Communication techniques for different situations: conflicts, bad news, phone calls, etc.
  • Learning how to say no tactfully and without hesitation
  • Creating the right environment for easy communication

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    October 2 to October 3 2017

  • Quebec City

    October 16 to October 17 2017

  • Gatineau

    November 1 to November 2 2017

  • Montreal

    November 20 to November 21 2017

  • Montreal

    January 15 to January 16 2018

  • Quebec City

    January 24 to January 25 2018

  • Gatineau

    February 28 to March 1 2018

  • Montreal

    March 19 to March 20 2018

  • Quebec City

    April 30 to May 1 2018

  • Montreal

    May 14 to May 15 2018

  • Gatineau

    May 30 to May 31 2018

Trainer(s) assigned(s)

Other course(s) in this category