CH116

The New Administrative Support Staff

Revitalize your office and heighten performance.

94%

overall satisfaction for this course

?Average calculated from scores obtained from 808 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 760?
  • Locations
    • Gatineau
    • Montreal
    • Quebec City
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to describe the roles and responsibilities of administrative support staff in order to better understand oneself, communicate more effectively and learn to harmoniously adapt to different personalities and changes.

Targeted audience

Administrative personnel.

Prerequisite

None.

Customer Testimonials

Excellent! My best course followed at Technologia! Essential for people in an administrative assistant role.

Suzanne S. / Adjointe au directeur exécutif, Conseil national de recherches Canada

Content

  • Change-related factors and important skills to develop: knowledge, know-how and interpersonal skills
  • The value and importance of one’s administrative role
  • Administrative staff characteristics: qualities and values, important skills to have
  • Four goals for any highly efficient administrative assistant
  • The importance of knowing yourself and your manager: a key asset for a healthy and productive work relationship
  • Personality styles: the different types, relationship characteristics, reaction to stress and how to adapt to it
  • The importance of communication and communication skills: how to better assert yourself, work as part of a team, and develop a harmonious relationship with others
  • Tips and tools for better time management
  • Learning to manage stress

DATES*

*Unless stated otherwise, all sessions are in French.
  • Gatineau

    February 19 to February 20 2018

  • Montreal

    February 28 to March 1 2018

  • Quebec City

    March 12 to March 13 2018

  • Montreal

    June 26 to June 27 2018

Trainer(s) assigned(s)

Other course(s) in this category