The New Administrative Support Staff


overall satisfaction for this course

?Average calculated from scores obtained from 785 participants who took this course.
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 750?
  • Locations
    • Quebec City
    • Gatineau
    • Montreal


To provide the knowledge and skills required to describe the roles and responsibilities of administrative support staff, in order to better understand oneself, communicate more effectively and learn to harmoniously adapt to different personalities.

Targeted audience

Administrative personnel.



Customer Testimonials

The duality and the trainer's knowledge elevates the course level and makes it an essential course.

Sophie D. / Secrétaire administrative, Direction générale, Ordre des pharmaciens du Québec


  • Change-related factors, and important skills to develop: knowledge, know-how, and interpersonal skills
  • The value and importance of one’s administrative role
  • Administrative staff characteristics: qualities and values, important skills to have
  • Four goals for any efficient administrative assistant
  • The importance of knowing yourself and your manager: a key asset for a healthy and productive work relationship
  • Personality styles: the different types, relationship characteristics, reaction to stress and how to adapt to it
  • The importance of communication and communication skills. How to: better assert yourself, work as part of a team, and develop a harmonious relationship with others
  • Tips and tools for better time management
  • Learning to manage stress


*Unless stated otherwise, all sessions are in French.
  • Quebec City

    May 31 to June 1 2017

  • Gatineau

    October 30 to October 31 2017

  • Quebec City

    November 20 to November 21 2017

  • Montreal

    November 28 to November 29 2017

Trainer(s) assigned(s)

Other course(s) in this category