Human Capital and Management
Career Development
CH158
Improving Your Skills in Business Relationships
Make an impact in your professional relationships.
90%
overall satisfaction for this course
?Average calculated from scores obtained from 500 participants who took this course.- Duration 1 day
- Regular fee 500 $
- Preferential fee 425 $ ?
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Locations
- Montreal
- Quebec City
- Gatineau
Accreditation and partners association
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6 PDU
Objectives
To provide the knowledge and skills required to understand subtleties of business communication in order to finetune your approach with clients, colleagues and supervisors.
Targeted audience
Any audience.
Prerequisite
None.
Customer Testimonials
Content that deserves to be known by the business community.
Patrick D. / Comptable agréé, -
Content
- How to build credibility and maintain the correct professional distance
- Establishing a solid relationship with clients
- Discovering and understanding different types of relationships
- Using observation to better communicate
- Developing one’s professional presence
- Listening to understand
- Communicating professionally with ease
- Understanding appropriate topics of conversation and ice-breakers
- Tactful questioning
- Responding with impact
- Controlling one's emotions in delicate situations
- Handling dissatisfaction with finesse
- How to convey bad news tactfully
Trainer(s) assigned(s)
Other course(s) in this category
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CH107
Career Development
Effectively Managing Time and Priorities