Human Capital and Management
Career Development
CH158
Improving Your Skills in Business Relationships
Make an impact in your professional relationships.
89%
overall satisfaction for this course
?Average calculated from scores obtained from 457 participants who took this course.- Duration 1 day
- Regular fee 495 $
- Preferential fee 425 $ ?
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Locations
- Montreal
Accreditation and partners association
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6 PDU
Objectives
To provide the knowledge and skills required to understand subtleties of business communication in order to fine-tune your approach with clients, colleagues and supervisors.
Targeted audience
Any audience.
Prerequisite
None.
Customer Testimonials
Interesting subject matter, dynamic animator, good sharing of knowledge.
Linda S. / Préposée au service à la clientèle, Ordre des CPA du Québec
Content
- How to build credibility and maintain the correct professional distance
- Establishing a solid relationship with clients
- Discovering and understanding different types of relationships
- Using observation to better communicate
- Developing one’s professional presence
- Listening to understand
- Communicating professionally with ease
- Understanding appropriate topics of conversation and ice-breakers
- Tactful questioning
- Responding with impact
- Controlling one's emotions in delicate situations
- Handling dissatisfaction with finesse
- How to convey bad news tactfully
Trainer(s) assigned(s)
Other course(s) in this category
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CH107
Career Development
Effectively Managing Time and Priorities