Improving Your Skills in Business Relationships

Make an impact in your professional relationships.


overall satisfaction for this course

?Average calculated from scores obtained from 500 participants who took this course.
  • Duration 1 day
  • Regular fee 500
  • Preferential fee 425?
  • Locations
    • Montreal

Accreditation and partners association

  • Project Management Institute 6 PDU


To provide the knowledge and skills required to understand subtleties of business communication in order to finetune your approach with clients, colleagues and supervisors.

Targeted audience

Any audience.



Customer Testimonials

Content that deserves to be known by the business community.

Patrick D. / Comptable agréé, -


  • How to build credibility and maintain the correct professional distance
  • Establishing a solid relationship with clients
  • Discovering and understanding different types of relationships
  • Using observation to better communicate
  • Developing one’s professional presence
  • Listening to understand
  • Communicating professionally with ease
  • Understanding appropriate topics of conversation and ice-breakers
  • Tactful questioning
  • Responding with impact
  • Controlling one's emotions in delicate situations
  • Handling dissatisfaction with finesse
  • How to convey bad news tactfully


*Unless stated otherwise, all sessions are in French.
  • Montreal

    September 10 2018

Trainer(s) assigned(s)

Other course(s) in this category