CH158

Improving Your Skills in Business Relationships

Make an impact in your professional relationships.

89%

overall satisfaction for this course

?Average calculated from scores obtained from 457 participants who took this course.
  • Duration 1 day
  • Regular fee 495
  • Preferential fee 425?
  • Locations
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 6 PDU
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to understand subtleties of business communication in order to fine-tune your approach with clients, colleagues and supervisors.

Targeted audience

Any audience.

Prerequisite

None.

Customer Testimonials

Interesting subject matter, dynamic animator, good sharing of knowledge.

Linda S. / Préposée au service à la clientèle, Ordre des CPA du Québec

Content

  • How to build credibility and maintain the correct professional distance
  • Establishing a solid relationship with clients
  • Discovering and understanding different types of relationships
  • Using observation to better communicate
  • Developing one’s professional presence
  • Listening to understand
  • Communicating professionally with ease
  • Understanding appropriate topics of conversation and ice-breakers
  • Tactful questioning
  • Responding with impact
  • Controlling one's emotions in delicate situations
  • Handling dissatisfaction with finesse
  • How to convey bad news tactfully

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    February 15 2017

  • Quebec City

    April 10 2017

  • Montreal

    May 10 2017

Trainer(s) assigned(s)

Other course(s) in this category