CH158

Improving Your Skills in Business Relationships

Make an impact in your professional relationships.

90%

overall satisfaction for this course

?Average calculated from scores obtained from 500 participants who took this course.
  • Duration 1 day
  • Regular fee 500
  • Preferential fee 425?
  • Locations
    • Quebec City
    • Montreal
    • Gatineau

Accreditation and partners association

  • Project Management Institute 6 PDU
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to understand subtleties of business communication in order to finetune your approach with clients, colleagues and supervisors.

Targeted audience

Any audience.

Prerequisite

None.

Customer Testimonials

Content that deserves to be known by the business community.

Patrick D. / Comptable agréé, -

Content

  • How to build credibility and maintain the correct professional distance
  • Establishing a solid relationship with clients
  • Discovering and understanding different types of relationships
  • Using observation to better communicate
  • Developing one’s professional presence
  • Listening to understand
  • Communicating professionally with ease
  • Understanding appropriate topics of conversation and ice-breakers
  • Tactful questioning
  • Responding with impact
  • Controlling one's emotions in delicate situations
  • Handling dissatisfaction with finesse
  • How to convey bad news tactfully

DATES*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    January 29 2018

  • Montreal

    February 12 2018

  • Gatineau

    April 30 2018

  • Montreal

    May 9 2018

Trainer(s) assigned(s)

Other course(s) in this category