To provide the knowledge and skills required to understand the behaviours and motivations specific to each age group and develop management strategies adapted to each.
Anyone who is called upon to supervise staff members.
- Definition and analysis of the different generations: values, motivation, priorities, behaviour, communication styles, learning styles, and preferred management approaches
- Differences in the approaches to hierarchical relationships by generation
- Motivational techniques that work for each generation
- Creating team synergy: placing the right people in the right jobs according to their abilities
- Managing team meetings
- Encouraging respect for differences
- Understanding the particular contribution that each person can make
- Communication techniques: you can say anything you need to, as long as you do it right
- Management techniques: strategies for increasing performance and encouraging loyalty
- Recognizing differences as an asset that can help the team grow
The intergenerational management approach is definitely worth knowing about as it can help avoid conflicts.
Marylène D. / Agente financière, Alliance de la Fonction publique du Canada