CH131

Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.

92%

overall satisfaction for this course

?Average calculated from scores obtained from 536 participants who took this course.
See the training dates
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Quebec City
    • Montreal

Accreditation and partners association

  • Project Management Institute 12 PDU

Objectives

To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.

Prerequisite

None.

Training Details

Content

  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to remain calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams

Customer Testimonials

Simple and rigourous

Pablo T. / Chef-Laboratoire, CEPSA Chimie Bécancourt inc.

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    October 9 to October 10 2019 - CONFIRMED

  • Montreal

    November 20 to November 21 2019

  • Montreal

    February 5 to February 6 2020

  • Montreal

    April 6 to April 7 2020 - english version

  • Quebec City

    June 17 to June 18 2020

  • Montreal

    July 8 to July 9 2020

Trainer(s) assigned(s)

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