Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.


overall satisfaction for this course

?Average calculated from scores obtained from 448 participants who took this course.
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU


To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.



Customer Testimonials

Simple and rigourous

Pablo T. / Chef-Laboratoire, CEPSA Chimie Bécancourt inc.


  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to remain calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams


*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 28 to November 29 2018 - CONFIRMED

  • Quebec City

    December 3 to December 4 2018 - CONFIRMED

  • Montreal

    January 17 to January 18 2019 - english version

  • Montreal

    February 20 to February 21 2019

Trainer(s) assigned(s)

Other course(s) in this category