Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.


overall satisfaction for this course

?Average calculated from scores obtained from 536 participants who took this course.
See the training dates
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Virtual Classroom
    • Quebec City
    • Montreal

Accreditation and partner associations

  • Project Management Institute 12 PDU


To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.



Training Details


  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to remain calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams

Customer Testimonials

Simple and rigourous

Pablo T. / Chef-Laboratoire, CEPSA Chimie Bécancourt inc.

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Virtual Classroom

    August 25 to August 26 2020

  • Quebec City

    October 13 to October 14 2020

  • Montreal

    November 9 to November 10 2020

  • Virtual Classroom

    November 12 to November 13 2020

  • Montreal

    November 23 to November 24 2020 - english version

Trainer(s) assigned(s)

Other course(s) in this category