CH131

Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.

93%

overall satisfaction for this course

?Average calculated from scores obtained from 448 participants who took this course.
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Montreal
    • Quebec City

Accreditation and partners association

  • Project Management Institute 12 PDU
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.

Prerequisite

None.

Customer Testimonials

Simple and rigourous

Pablo T. / Chef-Laboratoire, CEPSA Chimie Bécancourt inc.

Content

  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to remain calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    November 28 to November 29 2018 - CONFIRMED

  • Quebec City

    December 3 to December 4 2018 - CONFIRMED

  • Montreal

    January 17 to January 18 2019 - english version

  • Montreal

    February 20 to February 21 2019

Trainer(s) assigned(s)

Other course(s) in this category