We move! Starting September 1st, our QUEBEC CITY training center will be located at 5400, des Galeries Blvd, Suite 500, 5th Floor, Québec (Quebec) G2K 2B4

Anticipating and Preventing Interpersonal Conflicts in the Workplace

Be equipped to handle any conflict.


overall satisfaction for this course

?Average calculated from scores obtained from 536 participants who took this course.
See the training dates
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Quebec City
    • Montreal

Accreditation and partners association

  • Project Management Institute 12 PDU


To provide the knowledge and skills required to identify the origins of a conflict situation and take appropriate action to defuse it.

Targeted audience

Any audience.



Training Details


  • Attitudes towards conflict
  • Identifying your response to conflict, and sensitive areas
  • Discovering your own style for handling conflict
  • How to remain calm before and during a conflict
  • Five attitudes to adopt for constructive conflict
  • Resilience during the conflict period
  • The four stages of constructive engagement
  • Listening with the purpose of understanding others: practical advice for active listening
  • How to give effective feedback
  • Eight destructive behaviour patterns
  • Conflicts within a team: practical advice
  • Issues related to virtual teams

Customer Testimonials

Simple and rigourous

Pablo T. / Chef-Laboratoire, CEPSA Chimie Bécancourt inc.

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    October 9 to October 10 2019 - CONFIRMED

  • Montreal

    November 20 to November 21 2019

  • Montreal

    February 5 to February 6 2020

  • Montreal

    April 6 to April 7 2020 - english version

  • Quebec City

    June 17 to June 18 2020

  • Montreal

    July 8 to July 9 2020

Trainer(s) assigned(s)

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