Human Capital and Management

Emotional intelligence

CH123

Developing Emotional Intelligence (I)

Reap the benefits by mastering this key to success.

95%

overall satisfaction for this course

?Average calculated from scores obtained from 4452 participants who took this course.

Duration 2 days
Regular fee 945 $
Preferential fee 850 $ ?
Locations
- Montreal
- Quebec City
- Gatineau
Top pick

Accreditation and partners association

12 PDU

SUMMARY

DETAILS

Objectives

To provide a method for better managing emotions in the workplace, maximizing your potential, and adopting a proactive approach to developing constructive work relationships with a view to improving performance and contributing to the success of your team and your organization.

Targeted audience

Any audience.

Prerequisite

None.

Special Note

Customer Testimonials

Helps you step back and reflect on your behaviours and improve the way you act.

Marie-Josée G. / Adjointe administrative, Rayonnement de la profession, Ordre des CPA du Québec

Content

The role that emotional intelligence (EI) plays in one’s personal and organizational success
Awareness and transformation of certain programmed behavioural patterns
How emotions affect one’s intellectual function as well as one’s ability to concentrate, resolve problems, make decisions and improve work performance
Identifying and clarifying factors that foster motivation, including personal values, beliefs, optimism, the ability to deal with adversity and differences of opinion
Identifying conditions required for success so that participants can have more influence when dealing with different personality types, different contexts and different situations in both their personal and professional lives
Mastering proven communication techniques in order to better understand others and establish good interpersonal relationships—mastering verbal and body language, the ability to listen, openness, etc.
How to develop a personal plan of action