Human Capital and Management
Emotional intelligence
CH123
Developing Emotional Intelligence (I)
Reap the benefits by mastering this key to success.
95%
overall satisfaction for this course
?Average calculated from scores obtained from 3797 participants who took this course.- Duration 2 days
- Regular fee 945 $
- Preferential fee 850 $ ?
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Locations
- Ottawa
- Quebec City
- Montreal
- Gatineau
- Top pick
Accreditation and partners association
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12 PDU
Objectives
To provide a method for better managing emotions in the workplace, maximizing your potential, and adopting a proactive approach to developing constructive work relationships with a view to improving performance and contributing to the success of your team and your organization.
Targeted audience
Any audience.
Prerequisite
None.
Special Note
Customer Testimonials
Helps you step back and reflect on your behaviours and improve the way you act.
Marie-Josée G. / Adjointe administrative, Rayonnement de la profession, Ordre des CPA du Québec
Content
- The role that emotional intelligence (EI) plays in one’s personal and organizational success
- Awareness and transformation of certain programmed behavioural patterns
- How emotions affect one’s intellectual function as well as one’s ability to concentrate, resolve problems, make decisions and improve work performance
- Identifying and clarifying factors that foster motivation, including personal values, beliefs, optimism, the ability to deal with adversity and differences of opinion
- Identifying conditions required for success so that participants can have more influence when dealing with different personality types, different contexts and different situations in both their personal and professional lives
- Mastering proven communication techniques in order to better understand others and establish good interpersonal relationships—mastering verbal and body language, the ability to listen, openness, etc.
- How to develop a personal plan of action
Trainer(s) assigned(s)
Other course(s) in this category
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CH144
Emotional intelligence
Developing Emotional Intelligence (II)