To provide the knowledge and skills required to master communication and facilitation techniques, adapt to the situation appropriately when facing a difficult audience and keep your audience interested throughout your training seminar.
Anyone who provides training, whether occasionally or professionally.
- Training styles: dynamic, analytical, down-to-earth and relational. Behaviours and traps to avoid
- Five skills to develop: leadership, consistency, passion, flexibility/adaptation and communication
- Differences between teaching in a traditional school and teaching for adults
- Managing multi-generational groups
- Physical and psychological preparation
- Verbal communication: the modes of communication preferred by participants, and how to adapt to them
- Non-verbal communication: how to detect fatigue, lack of interest or frustration, and strategies for dealing with each of these
- Rapport with participants: how to establish and maintain it
- Course material: structure, timing and development
- Handling difficult personalities within a group
- Group dynamics: how to create an environment that encourages learning and arouses and maintains interest
- Leading a session: introduction, analysis of needs, handling interactions, use of space, and evaluating transfer of knowledge
- Ten traps to avoid
Beyond my expectations! Excellent course based on the realities of the world.
Renée D. / Conseillère en valeurs & éthiques, Services publics et Approvisionnement Canada