CH154

Communicating Effectively in Any Situation

Communicate to be understood!

94%

overall satisfaction for this course

?Average calculated from scores obtained from 1614 participants who took this course.
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Montreal
    • Gatineau
    • Quebec City
  • Top pick

Accreditation and partners association

  • Project Management Institute 12 PDU
SUMMARY
DETAILS

Objectives

To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.

Prerequisite

None.

Special Note

Customer Testimonials

Everyone should apply these concepts to help ensure better communication.

Thierry B. / Compliance Oversight, Défense nationale et les Forces armées canadiennes

Content

  • The benefits of communication
  • The various components of communication
  • Defining your communication style
  • The role perception plays in communication
  • Practicing active listening
  • Filters that hinder communication
  • Words with impact
  • Body language and its influence
  • How to plan for better communication
  • How to make requests, provide feedback and receive feedback
  • Questions you should ask, and those you need to avoid
  • The importance of silence
  • Respecting distances
  • Communication techniques for different situations: conflicts, bad news, phone calls, etc.
  • Learning how to say no tactfully and without hesitation
  • Creating the right environment for easy communication

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    December 10 to December 11 2018 - CONFIRMED

  • Montreal

    February 4 to February 5 2019

  • Gatineau

    February 6 to February 7 2019

  • Quebec City

    February 18 to February 19 2019

  • Montreal

    May 21 to May 22 2019

  • Montreal

    July 10 to July 11 2019

Trainer(s) assigned(s)

Other course(s) in this category