Communicating Effectively in Any Situation

Communicate to be understood!


overall satisfaction for this course

?Average calculated from scores obtained from 1614 participants who took this course.
  • Duration 2 days
  • Regular fee 935
  • Preferential fee 795?
  • Locations
    • Gatineau
    • Quebec City
    • Montreal
  • Top pick

Accreditation and partners association

  • Project Management Institute 12 PDU

Formation path :

The Essentials in Human Capital Training Paths

View path


To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.



Special Note

Customer Testimonials

Very relevant, dynamic and rewarding. Wow! Beautiful tools to help with our releases everyday.

Valérie V., Sobeys Québec Inc.


  • The benefits of communication
  • The various components of communication
  • Defining your communication style
  • The role perception plays in communication
  • Practicing active listening
  • Filters that hinder communication
  • Words with impact
  • Body language and its influence
  • How to plan for better communication
  • How to make requests, provide feedback and receive feedback
  • Questions you should ask, and those you need to avoid
  • The importance of silence
  • Respecting distances
  • Communication techniques for different situations: conflicts, bad news, phone calls, etc.
  • Learning how to say no tactfully and without hesitation
  • Creating the right environment for easy communication


*Unless stated otherwise, all sessions are in French.
  • Gatineau

    May 30 to May 31 2018

  • Quebec City

    July 5 to July 6 2018

  • Montreal

    October 1 to October 2 2018

  • Gatineau

    October 3 to October 4 2018

  • Quebec City

    October 15 to October 16 2018

  • Montreal

    December 10 to December 11 2018

Trainer(s) assigned(s)

Other course(s) in this category