Communicating Effectively in Any Situation

Communicate to be understood!


overall satisfaction for this course

?Average calculated from scores obtained from 1882 participants who took this course.
  • Duration 2 days
  • Regular fee 945
  • Preferential fee 850?
  • Locations
    • Montreal
    • Quebec City
    • Gatineau
  • Top pick

Accreditation and partners association

  • Project Management Institute 12 PDU


To provide the skills and knowledge needed to identify the various components of communication in order become a better communicator, and thereby ensure more effective and pleasant discussions.

Targeted audience

Any audience.



Special Note

Customer Testimonials

Everyone should apply these concepts to help ensure better communication.

Thierry B. / Compliance Oversight, Défense nationale et les Forces armées canadiennes


  • The benefits of communication
  • The various components of communication
  • Defining your communication style
  • The role perception plays in communication
  • Practicing active listening
  • Filters that hinder communication
  • Words with impact
  • Body language and its influence
  • How to plan for better communication
  • How to make requests, provide feedback and receive feedback
  • Questions you should ask, and those you need to avoid
  • The importance of silence
  • Respecting distances
  • Communication techniques for different situations: conflicts, bad news, phone calls, etc.
  • Learning how to say no tactfully and without hesitation
  • Creating the right environment for easy communication


*Unless stated otherwise, all sessions are in French.
  • Montreal

    July 10 to July 11 2019 - CONFIRMED

  • Quebec City

    October 7 to October 8 2019

  • Montreal

    October 7 to October 8 2019

  • Gatineau

    December 4 to December 5 2019

Trainer(s) assigned(s)

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