We move! Starting September 1st, our QUEBEC CITY training center will be located at 5400, des Galeries Blvd, Suite 500, 5th Floor, Québec (Quebec) G2K 2B4

The New Administrative Support Staff

Revitalize your office and heighten performance.


overall satisfaction for this course

?Average calculated from scores obtained from 854 participants who took this course.
See the training dates
  • Duration 2 days
  • Regular fee 895
  • Preferential fee 775?
  • Locations
    • Quebec City
    • Montreal


To provide the knowledge and skills required to describe the roles and responsibilities of administrative support staff in order to better understand oneself, communicate more effectively and learn to harmoniously adapt to different personalities and changes.

Targeted audience

Administrative personnel.



Training Details


  • Change-related factors and important skills to develop: knowledge, know-how and interpersonal skills
  • The value and importance of one’s administrative role
  • Administrative staff characteristics: qualities and values, important skills to have
  • Four goals for any highly efficient administrative assistant
  • The importance of knowing yourself and your manager: a key asset for a healthy and productive work relationship
  • Personality styles: the different types, relationship characteristics, reaction to stress and how to adapt to it
  • The importance of communication and communication skills: how to better assert yourself, work as part of a team, and develop a harmonious relationship with others
  • Tips and tools for better time management
  • Learning to manage stress

Customer Testimonials

This is the only course I have ever taken that provided me with concrete examples I can actually use in my job.

Josée G. / Assistante, CRSNG

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    September 26 to September 27 2019 - CONFIRMED

  • Montreal

    March 3 to March 4 2020

  • Quebec City

    May 21 to May 22 2020

  • Montreal

    June 8 to June 9 2020

Trainer(s) assigned(s)

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