Problem-Solving Techniques

A systematic process that takes you from problem to solution.


overall satisfaction for this course

?Average calculated from scores obtained from 687 participants who took this course.
See the training dates
  • Duration 1 day
  • Regular fee 510
  • Preferential fee 460?
  • Locations
    • Virtual Classroom

Accreditation and partner associations

  • Project Management Institute 6 PDU


To provide the knowledge and skills required to implement a process for solving problems based on techniques for identifying the problem, gathering relevant facts and providing a sound analysis of the information prior to taking corrective action.

Targeted audience

Any audience.



Training Details


  • Rationale for the methodology: introducing a framework for solving problems
  • The objectives of problem-solving: why and by whom
  • Stating the problem: identifying what exactly is wrong
  • Diagnosing the problem: what, where, when and the scope of the problem?
  • Identifying the potential causes: using your knowledge and experience to identify the cause of the problem
  • Identifying distinctions: unique, specific or different components
  • Identifying changes to be made: potential impacts on the cause of the problem
  • Evaluating potential causes

Customer Testimonials

Highly structured course. A good mix between theory and practice.

Annie M. / Analyste, Systèmes de gestion d'entreprise, Ministère de la Défense Nationale

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Virtual Classroom

    November 12 2020

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