Improving Your Skills in Business Relationships

Make an impact in your professional relationships.


overall satisfaction for this course

?Average calculated from scores obtained from 543 participants who took this course.
See the training dates
  • Duration 1 day
  • Regular fee 510
  • Preferential fee 460?
  • Locations
    • Quebec City
    • Montreal
    • Virtual Classroom

Accreditation and partner associations

  • Project Management Institute 6 PDU


To provide the knowledge and skills required to understand subtleties of business communication in order to finetune your approach with clients, colleagues and supervisors.

Targeted audience

Any audience.



Training Details


  • How to build credibility and maintain the correct professional distance
  • Establishing a solid relationship with clients
  • Discovering, understanding and accepting different types of relationships
  • Using observation to better communicate
  • Developing one’s professional presence
  • Listening to understand
  • Communicating professionally with ease, appropriate topics of conversation and ice-breakers
  • Tactful questioning
  • Responding with impact
  • How to convey bad news tactfully
  • Controlling one's emotions in delicate situations
  • Handling dissatisfaction with finesse

Customer Testimonials

Wow! It's the most enriching course I've ever had.

Vassilia T. / Réceptioniste, Collège Jean-Eudes

Select the training date*

*Unless stated otherwise, all sessions are in French.
  • Quebec City

    October 8 2020

  • Montreal

    October 20 2020 - CONFIRMED

  • Virtual Classroom

    December 8 2020

Trainer(s) assigned(s)

Other course(s) in this category