CH158

Improving Your Skills in Business Relationships

Make an impact in your professional relationships.

90%

overall satisfaction for this course

?Average calculated from scores obtained from 543 participants who took this course.
  • Duration 1 day
  • Regular fee 510
  • Preferential fee 460?
  • Locations
    • Montreal

Accreditation and partners association

  • Project Management Institute 6 PDU
SUMMARY
DETAILS

Objectives

To provide the knowledge and skills required to understand subtleties of business communication in order to finetune your approach with clients, colleagues and supervisors.

Targeted audience

Any audience.

Prerequisite

None.

Customer Testimonials

Wow! It's the most enriching course I've ever had.

Vassilia T. / Réceptioniste, Collège Jean-Eudes

Content

  • How to build credibility and maintain the correct professional distance
  • Establishing a solid relationship with clients
  • Discovering, understanding and accepting different types of relationships
  • Using observation to better communicate
  • Developing one’s professional presence
  • Listening to understand
  • Communicating professionally with ease, appropriate topics of conversation and ice-breakers
  • Tactful questioning
  • Responding with impact
  • How to convey bad news tactfully
  • Controlling one's emotions in delicate situations
  • Handling dissatisfaction with finesse

DATES*

*Unless stated otherwise, all sessions are in French.
  • Montreal

    June 6 2019

  • Montreal

    October 29 2019

Trainer(s) assigned(s)

Other course(s) in this category