Information Technologies

Objective
To provide the knowledge and skills required to identify the issues associated with the deployment of an Enterprise Resource Planning system, and to master the steps necessary for a successful implementation.

Target audience
CEOs, directors of operations, finance, production and IT departments, and project managers.

Prerequisites
None.

Topics covered

• Definition of Enterprise Resource Planning (ERP): origins, evolution, current trends, and overview of functionality
• How an ERP can provide benefits for the enterprise
• Planning an ERP deployment, the roles of the team and the impact on the organization
• Planning and executing the selection process for an ERP system, according to the identified requirements
• Overview and comparison of the main commercial and open source ERP packages available on the market
• Estimating costs and negotiating contracts for the software and the deployment project
• Government aid available for ERP deployment projects
• Planning and executing the deployment of an ERP in the enterprise

Accredited course.
6 PDU

Objective
The goal of this seminar is to review events of the past few months in the new and compelling field of managing the enterprise by means of its information systems.

Target audience
Decision makers who are not computer experts (corporate managers, senior executives, managers of Finance, Human Resources or other departments, project leaders, directors, management consultants...). However basic knowledge of computing is assumed (some understanding of operating systems, programming languages and databases).

Prerequisites
None.

Topics covered

• . Tools for modelling and managing the enterprise
• . The issues surrounding data management
• . Mapping business processes
• . BPM (Business Process Management) at the heart of the management system
• . Controlling processes via BAM (Business Activity Monitoring)
• The role of decisional systems in enterprise management

Accredited course.
6 PDU

Objective
Two days to examine the new information technologies, in order to make better decisions.

Target audience
Decision makers who are not computer experts (corporate managers, senior executives, managers of Finance, Human Resources or other departments, project leaders, directors, management consultants...). However basic knowledge of computing is assumed (some understanding of operating systems, programming languages and databases).

Prerequisites
None.

Topics covered

• THE EVOLUTION OF IT
• . The impact of Internet standards on information systems architecture
• . Speed, connectivity and reactivity characterize the new digital economy in a complex world
• . New challenges for IT managers
• 2. THE TECHNOLOGICAL EVOLUTION OF WORKSTATIONS AND SERVERS
• . The amazing evolution of micro-electronics: towards nanoelectronics
• . Widespread availability of robust computing power
• . Continuously growing data storage capabilities, and centralized paradigms
• . Mobile workstations
• . The Microsoft product line: Windows everywhere, or alternative solutions?
• . The increasing popularity of freeware (Open Source software), mainly in the context of infrastructure
• 3. NETWORKS
• . The evolution of LANs and WANs
• . Voice over IP and IP telephony: explosive growth
• . The breakthrough of wireless technology and computer/telephone devices: new applications
• . New generations of 2.5G, 3G and 4G mobile networks: a look at what's happening elsewhere
• . Wireless networks: the Wi-Fi and WiMAX revolution
• . ASDL and cable: the extraordinary development of a technology that opens the door to a convergence of television, telephony and the Internet
• . The cellular explosion: new application domains (images, television)
• 4. APPLICATION DEVELOPMENT IN 2008
• . The open source model: a breath of fresh air, but caution is advised
• . From client/server to the rich client
• . The N-tier architecture and the organization of an information system around a Web address
• . The tremendous breakthrough of object-oriented approaches
• The Java galaxy: still not ready for the challenges of tomorrow
• . .NET: Microsoft's ambitions for the server market
• . New distributed data processing techniques with Web services: towards service oriented architecture (SOA): the critical importance of mastering the business rules
• . The problem of business modeling, in the light of weak understanding on the part of users
• . Business processes and dedicated tools: BPMN, UML, etc.: most importantly, an approach centered on the user
• . Coming soon: application development without IT professionals: a reality now on the horizon?
• 5. THE INTRANET, INTERNAL COMMUNICATIONS AND THE INTELLIGENT MANAGEMENT OF KNOWLEDGE RESOURCES
• . Intranets, groupware and Electronic Document Management (EDM) coupling production applications with workflow applications
• . Knowledge management
• . Development of customized portals: the arrival of dynamic, customizable solutions
• Content management systems (CMS): techniques for managing the publication of information
• . Indexing and search servers: towards response engines
• . New forms of collaboration in the enterprise
• Office applications: new paradigms, remotely hosted solutions
• 6. SECURITY
• . The global security of information systems
• . Risks involved: security flaws and problematic behaviour
• . Viruses, worms, spam and spyware
• . New and serious security concerns: rootkits and botnets
• 7. E-COMMERCE
• . Prerequisites: confidentiality, transactional integrity and authentication: PKI
• . The impact of the Internet on B2B and B2C e-commerce
• . Beyond the help desk, tools for building customer loyalty: customer relationship management (CRM) and its extension for the internet (IRM)
• . Using Supply Chain Management (SCM) to reconfigure the logistic chain: the advent of RFID
• . The rise of online purchasing with e-procurement
• . Disappointing results for horizontal and vertical marketplaces
• . The phenomenon of sales between individuals (C to C e-commerce)
• 8. MANAGING THE ENTERPRISE VIA ITS INFORMATION SYSTEM
• . From business intelligence (BI) to decision support systems
• . CRM at the center of business processes: an approach based above all on financial considerations
• . BPM for the modeling of business processes
• . Modeling languages: a non-technical, but essential, approach
• . The typology and potential benefits of the major analysis and decision support tools: query tools, multidimensional analysis (hypercubes) and data mining: from decision support to BPM
• . The difficult problem of enterprise data and process repositories
• 9. ADMINISTERING SYSTEMS AND NETWORKS
• . Primary responsibilities for system administrators (configuration management, remote software distribution, security management, performance analysis...)
• . Defining levels of service for users (SLA)
• Centralizing system administration
• The disaster recovery plan: the real questions
• 10. IMPACT OF THE NEW TECHNOLOGIES ON OCCUPATIONS AND ORGANIZATIONS
• . New methodologies for information systems governance: ITIL, Cobit, etc.
• . The linked evolution of technologies and occupations
• . The rapid obsolescence of skills and retraining problems
• . User and client-based orientation
• . The evolution of professions, and the decline of occupations that are close to the hardware
• . The impact on training

Accredited course.
12 PDU

Objective
To provide the knowledge and skills required to describe the principles, the benefits and the development process associated with dashboards and to evaluate the impact on the organization and its information systems.

Target audience
Business leaders, department heads, directors, controllers, IT managers and project leaders.

Prerequisites
None.

Topics covered

• The management dashboard as a tool for implementing a strategy
• Using management dashboards to evaluate the performance of an business in order to mitigate against inadequacies of financial statements
• Best practices in implementing a management dashboard
• The management dashboard: a tool and a management style
• Implementation steps and tools for the project manager

Accredited course.
6 PDU